Sheraton Albuquerque Airport Hotel

So close to the terminal, just follow the signs once you exit the terminal, cross a couple of roads and you're in the property parking lot. It's clean and although an old hotel it's kept clean and updated here and there. For example beds have seen better times, but washroom was looking good. Staff was great, food was fine and served fast. On the down side one two items: 1 only decaf coffee in the room, odd eh 2 the shower drain wasn't great and will not drain fast enough

Would have liked a clock in the room and garage containers by elevators so, if you get take-out, you don’t have to keep dinner waste in room overnight. Otherwise, stay was pleasant. Thnx.

We often use this hotel (and others) the night before flying out of the ABQ airport and the night when we fly home due to living in CO. We have a drive on each side of traveling. After traveling more than 12 hours (flights/airports) to get back to ABQ, we checked in a little before midnight. King room on the 11th floor. Plan was to have a restful night before driving home in the morning. Upon arrival, the room was 78 degrees, so I immediately turned on the "cool" setting with "high" and turned it down to 65. It has to be cold in order for me to sleep...ladies, some of you know what I mean! It never got below 74 in the room all night. I was up every hour or so checking the thermostat. I also tried opening the window. It cooled the room a bit but there was so much noise from the airport, if didn't help on the sleep front. Around 6 AM, we just got up and decided to head home after having no rest at all. I was very polite and respectful when we checked out and I told the front desk gentleman about the problem. He did not care at all! He rolled his eyes multiple times and wouldn't provide an explanation until after about 10 minutes of me asking questions as to why it wouldn't get cold in the room. He finally said that in certain seasons (winter?) they turn off the A/C and only have the "fan" setting which circulates the existing air in the room. He finally said "we're sorry" and gave me the manager's business card to contact if I had further questions. **VERY DISAPPOINTED**

I did not like the design of the lobby area. Everything was too open and noisy. The room was advertised as in room refrigerator and there was none. The room was also over crowded with the desk table, had no comfortable chair for watching tv ,bathroom drains gurgled every time someone ran water, sometimes even when the water was being run in another room. We both use walkers and found it difficult entering the elevator because the carpet was not installed flush and was difficult to get the walker wheels to go over it.

Got stranded & had to find a decent place close & quick. What a great find! Sheraton delivers! What could have been an awful night was made so much better w club floor cheer. The staff was terrific all around. And the shuttle was simple & easy breezy. Could not have been easier. Would use them again if ever stranded at ABQ.

Clean, friendly staff, welcoming environment. Computer system was giving trouble, but staff handled very well. Maid woke me up at 8 AM, which was not appreciated as I didn’t get in until late. Overall good stay.

The facility is old and it shows. Telephone plug worn out, ceiling in bathroom falling down, poor insulation--could hear wind blowing thru the windows all night---room never got over 62degrees.