Outstanding customer service, excellent value and great view. Outstanding customer service. Mr. Mohamed Fawzy and Ms. Aya were great and always welcoming and caring. Door bill, Abo Yousef was always available to make sure I get my Uber ride and taking all measures to insure my safety. Room service was great. All the girls were going above and beyond to make sure room is clean daily with provide new linens. Everything in the room was spotless. Even at night they check to make sure I have all my supplies of tea and coffee. Restaurant and the roof open buffet were spectacular. I was overwhelmed with the amount and variety of food available to satisfy every taste. The fresh-made traditional Egyptian food on breakfast was a big hit. I couldn’t keep up with all the varieties and the excellent quality. Chef Mohamed Qassem gave me a tour of the place with a bit of history of each cuisine, and his training in France to do all of this amazing food. On another day Chef Ragab made me a full plate of goodies to try. The freshly packed pastries were so yummy. The daily freshly baked Egyptian bread from Om Mohamed with her beautiful welcoming smile each morning made my days. Chef Sunqur made the great Falafel ever. I had groups of visitors and we enjoyed the special dinners at the roof. We tried Indian food, Sushi, and fish. Everything was wonderful All staff specially Sara, Mohamed Fuad, Omar, and Hussein helped me great deal, especially when I was looking for some medicines and they made all efforts to bring them. They took care of visitors who needed wheelchair and assistance all the time. Sorry if I missed anyone. I had a great stay at Romance Alexandria