Guest User
January 31, 2023
We have mixed emotions about our stay here, but honestly we'll probably book somewhere else in the future. The condo was well appointed and located in a nice area, and they do a good job keeping the grounds clean. That's about the best parts I can stay about our stay. Our condo (Unit 312) had a musty smell inside when we got there that never seemed to go away. The bed was pretty uncomfortable with some obvious stains on the mattress. One of the closets in the bedroom was pretty much unusable because of the layout. We noticed a leaking sink drain in the kitchen, but it took us over an hour to get a hold of someone to fix it as the front desk was rarely staffed. One night there was a group of people partying in the back barbecue area until almost midnight. With the layout of the condos, the noise was coming right into our bedroom and keeping us up. We tried to call security a few times, but they didn't speak English and trying to use Google Translate over the phone was almost impossible. We sent an email that night about the problem, and tried to call the front desk again in the morning, but they both went unanswered. Lastly, when we went to check out, we again called the front desk multiple times but no one answered. We walked down and no one was there. Eventually, we found one of the housekeepers who explained the manager that does the checkouts wouldn't be there until later in the morning. We had a flight to catch home, so we had to just leave her our room key with our information on a post-it note and hope that everything went ok. At the airport, multiple calls to the condos as well as their management agency went unanswered, as well as any of our emails. We never got an email confirming that we had checked out, and still haven't heard from them as I write this review a week later. In short, the units were spacious and updated, the condos were in a good area, but everything else around the stay was stressful and time consuming, the two things I definitely do not want while on vacation. I can't imagine what it would have been like if we had a major problem, and for that reason I would strongly discourage anyone from booking their stay here.