Guest User
October 17, 2023
During the summer, I made a reservation at this hotel. After a long trip, the staff informed me that they couldn't find our reservation. We spent three hours at reception trying to find a solution, but to no avail. Eventually, we were offered an emergency room to save the situation, however, the smell of damp was simply unbearable. Additionally, *********** offered us an alternative, but they refused to refund our reservation, deeming our choice too expensive for their tastes. This is a lack of consideration, professionalism and tact towards their customers. They do not honor their reservations and do not issue refunds when they make mistakes!
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