Home2 Suites by Hilton Baton Rouge

I was in town for a few days to visit family and propose to my girlfriend. The night of the proposal we had trouble getting into the hotel because our key cards didn't work. we then went to the main entrance carrying several items with us and the night audit manager was mouthing to us to use our key through the glass instead of just opening the door. We were trying to tell him the key was not working. He finally let us in after back and forth hand and mouth gestures. He had a very sassy attitude and acted as though we were disturbing him on his time. He swiped our keys and said they should work. we went up to our rooms only to find the keys didn't work. I came back down stairs and left my fiance in the hall because she had dropped her belongings and our food from the engagement celebration. I went back down stairs to tell him & that the keys were still not working. i asked him for a different set. He did not give me a different set but instead swipped the key to an office down stairs and said its working fine. I went back to the room only for the key not to work again. My fiance then called the front desk and told him we still could not get in. His response was, "its working i just used it downstairs." You would think he would have given us different keys or came up, or apologized for the inconvenience, but no. We had to ask him to come up stairs to let us in. I complained the next morning at check out and was told a manager or the GM would reach out. 3 weeks later, nothing!

We always feel that we get great service when we go to a Home2 suites in Baton Rouge. The rooms are large and clean and that is a high priority for my family and me.

Wonderful everything was great room breakfast customer service clean room clean hotel everything deserve a 10star good location close to everything

Stayed at this location to be close to a doctors appoin**ent for my son. We love to stay at this brand. However the location and service was great but the upkeep was lacking. There was broken soap dispenser in shower. Hair was on towels and shower in the bathroom and the beds were extremely hard. One elevator sounded horrible and acted like it wanted to get stuck. Cloth chairs in breakfast area were extremely stained as well. Overall ok stay. We were only there for a few hours.

The staff was very friendly and helpful. The only reason I didn't give the stay a five was the toilet in the restroom was a little dirty around the back of the seat area. The rolling chair at the table was worn.

Property is nice and quiet. I was able to check into my room a little earlier after a long trip and the front desk was friendly. Would definitely stay here again!

Young lady at check in was helpful and very friendly. She event checked us out. Room was clean and spacious. Would definitely stay again

In town overnight for a funeral. Location was perfect. The room (was a studio with frig, microwave, dishwasher, dishes) was spacious and the beds were very comfortable. Breakfast left a little to be desired. But with a waffle maker it can always work. Would recommend.

Staff was friendly, courteous and helpful. Easy to check in. Room was clean, fresh, easy to find. The bed was amazing. Breakfast had many options and was delicious. Many food places within walking distance.