Grand Bellagio Batumi Convention & Casino Hotel

We booked a package with Israir which included flight and hotel. Our booking was one booking 2 rooms. We arrived there, my husband, me and my parents (a senior couple) and were received by a very unpleasant young lady. As our rooms werent ready we left our lugagge at the storeroom and went to the mall nearby. We had lunch and came back after 15:00 when rooms should be ready. The young lady and a young man took care of delivering us our rooms, and after they did we found out we were in the 17th floor and my parents, elder couple at 12th floor. I said that we need to be at the same floor and the youngs man answer was, thats what we have. I didnt want to make a mess at this point so we went up. After we got to our room I told my husband that I am going down to see how my parents are doing and after that I will go downstairs to try to arrange rooms at the same floor. After I enter the lift, I found out I cannot reach my parents floor because you need your key to get the lift to move and my key can only go to the 17th floor. So, that means that if my parents needed me for any emergency, I had no way to reach them! I got very angry and went downstairs to talk to that young man at the reception. I told him it is not acceptable that they put my elder parents alone in one floor I cannot reach them. Another young men sitting next to him asked what happened and he told him. This one checked the computer and said he will give us rooms at the same floor but we will have to change both rooms. I told him its ok as long as we are at the same floor. So he gave us the 11th floor, one room just beside the other. The rooms had very bad maintenance, furniture broken, stained carpets and our bathroom got flooded after each and every shower we had. Food was fine, but most of the crew in the dinning room were unpleasant people. We loved Batumi and we may come back sometime, but certainly not to this hotel.

The hotel is far from the city. It has to go through major renovations from rooms to lobby and coroners

Bad in all aspects A lot of things not working in the room and good luck speaking to the team Phone not working Drainage is different level Every shower is a nightmare They cleaned the room took the towels and never replaced them Check in at 3 am took 50 minutes Staff are so unfriendly that you avoid speaking to them Elevator takes forever to come, we stay in the 9th floor and we are forced to take the stairs up and down Food does not even exist Buffet is a joke and not be consumed by humans

Property was nice , food good, pools sauna, steam great, airconditioning failed during entire stay, not good.

Hotel employees were rude and they behave like street,hotel construction is not like a 5 star hotel and hotel service is terrible,the worse thing is that nobody answer you ,can feel that there is no managing system,never suggest to any body.

We were recommended by our travel agency to come to this hotel.Hotel personnel were not helpful. We had to remind them to come and clean our room! . Although we paid 100 Lari in advance for late check out (6 oclock). We were interrupted 3 times to inform us to leave the room !,

We were recommended by our travel agency to come to this hotel.Staff cooperation was week. .We had to remind them to come and clean our room.Although we paid 100 Lari for late check out (6 oclock). We were interrupted 3 time in order to leave the room.