Extended Stay America Suites - Boca Raton - Commerce

Everything started out well enough. I check in, the room was clean. The view not great, but i can make do.There are garbage bags out door in serval location. I am in the area for a medical procedure, once I start my prep, I'm not leaving the room until its time to go to the doc next day. I arrived 4. once again the place is clean but the bathroom is not the best, I will make do.. I shower around 4. I go back in later and thier are bugs everywhere. I also lay in the bed, the bed is concaved. The bathroom is missing a garbage can, Which i asked for and was told i would get.(never got it). There is no trash can in the room. No place to put trash near the rooms., Trash is piled up around the building i am staying in. The trash can is at the end of the second building. Its just inconvenient, Instead of putting another trash can near both buildings, signs are put to not place trash in areas that residents are not following, why, lack of convince is my guess. Why don't i just ask for a new room, I heard guest complain about the rooms they just checked into and I already started my prep. I also didn't ask for another room, because it may have just gotten worse. This place was expensive, the price is high, this was not worth it. I hate that is spent my money here. I've stayed at an extended stay before, that was just ok, this is worse. The mattress middle was concave. I would have driven home if I could, but anesthesia and all.. I want a refund. it was bad

This place is a dump! No where near worth $200!! Faucet broken, Formica cracked, sink dirty! The only other place I ‘ve stayed was the dump in Boynton Beach ! You need to check these places out before you push them!! Oh, and no full breakfast, just a grab-n-go!! And it was crap!!

The staff was pleasant but never leave the front office . The space of our suite was good for a family of four (pull out sofa), king bed and two full baths. The hotel itself is in major need of upkeep. Housekeeping is every 2 weeks. Empty your own trash and if you want clean towels you have to bring your dirty towels to the front desk and you may or may not receive clean ones in place. The pull out mattress was disgusting, stains all over. The window curtains also stained, and gum stuck to the pull out couch. The mothball odor of the room was horrible. It was likely trying to cover up the smoke smell. We had cigarette smoke coming through our vents every morning and night. The hotel staff did nothing about this. The hotel is also located next to train tracks with trains passing through multiple times every hour, day and night that shake the entire building. The heat from the front room smelled like it was burning. The heat in the main room was freezing and maintenance, after multiple calls couldn’t fix it. Worst hotel stay ever. BEWARE!!

Let's start with the good: the staff was great, helpful and friendly. The hotel from the outside looks great, the inside the room was a whole different story. The room and all of the bed linens smelled like cigarette smoke (yes, someone did try to "cover" up the odor, but that doesn't really work). The door to the room is very thin and the room needs a complete update and refresh. The room was pretty dark and dingy with linens that should have been disposed of years ago. The room was "surface" clean, but details were missed. There were hairs on the shower walls and the fan vent in the bathroom was caked with dust. I will not stay at this hotel again.

The doors and room is damaged, broken and old doors , limited supplies, very terrible service!!!! Was racing went there and asked for extra towels no answer, then was told in the morning that they don’t offer extra towels!!! Cupboard door was split in two and hanging, bathroom door is water soaked and falling apart. Very old and run down .

Very dated and worn room. Strong smell of disinfectant intended to mask smoke, pet, and musky odors.

We did the reservation and when we arrive was not rooms available They was overselling and we have to try to find a new hotel at 8 pm

Quite literally the dirtiest and worst 'hotel' i've ever stayed at. Roadside motels are better and 1/4 the price! Ants in the bathtub, roaches in the master. Carpet damp and an overwhelming smell of chemicals - as if the room smells were so bad they saturated the carpet with something else. The "Grab & Go" breakfast. 2 month EXPIRED bars, they ran out of outmeal. The second day - still nothing. Staff said "their breakfast shipment didn't arrive". There's a costco down the street. The owners clearly show they dont care. Avoid this location.

Smoke Detector missing, lightbulb dead, broken light fixture, insects, no coffee maker, no: hairdryer/cookware/dishes/utensils, armchair damaged by pets.