Checked in, went to our room and could not find the TV remote (tv was on welcoming me). So we decided to call down and ask, well phone doesnt work, no dial tone at all. Also notice a fake fireplace...or so I thought! So we start to leave (we had a meeting) and found the room cleaner and asked about our remote, he said it should be by the TV, so he came back to our room and he couldnt find it either. We mentioned the phone doesnt work either. He did not check it. We met him down stairs and said he has our remote and would deliver to our room. We thanked him and left. Came back that night and the remote worked and the TV was great. Next morning at breakfast, some others mentioned the fireplace, and we said why even have it since its a dummy. They said no it works, its electric and just use the round remote...Well, guess what, no remote for it either.