I believe this hotel is for those who just wanna stay a day or two, then next morning go for the Alishan sunrise. It is not the best hotel experience we have, but better than nothing. The front desk is not 24 hours though, they told us that they are close from 9pm. But next day at around 7am (after we back from seeing the sunrise), there are people at the front desk already. I am not sure why, I feel like the front desk receptionist isn't as welcoming as I read from the comments here. But ok la, they are not rude. Halfway through the stay at night, I realize our room is way too cold to bear, and I felt something is not right. Should have heater somewhere. But by then it was too late to reach out to the front desk as they are already closed from 9pm. If you find the room too cold, reach out to them asap. I read a comment from someone that they helped to settle the heater issue. They do not help to book train ticket to see the sunrise, you need to purchase it at the train station (Alishan station). The toilet is too small, and cannot throw tissue paper in the toilet bowl (Fyi), basin is small too, you will hit your head if you bend down to wash your face etc.