I was unfortunately unable to make my reservation as during my travels I encountered a white out snow storm. I had to immediately pull off the highway before Cortland. When i tried to contact hotel, I even contacted Hilton directly and received a case file #, I was tring to cancel and get a refund for my room .
After finally getting through to someone next day, they informed me they could not refund as it was already passed. I had been trying multiple ways to get in contact with hotel and no one could give me a straight answer.