Guest User
February 25, 2024
1. We have not had our room cleaned since we checked in on 12/27. I explicitly asked someone both yesterday and today (at front desk) to have our room cleaned and was disappointed to see it was not done. 2. These is a very disgusting smell in our room. We noticed this upon check-in and we already complained to the front desk. I was given an air freshener but it’s simply not enough to mask the foul odor (I witnessed several other guests complain about this to the front desk so I know it’s not just us). 3. Room condition and lack of key amenities for a 4 star hotel. Our room is akin to that of a motel. It is dated, dirty, smelly, and uncomfortable. The twin bed mattresses are 3 inches thick. There is no fan/vent in the toilet room. There is no shower wall or curtain in the bathroom. There is no water provided at all, the there is an espresso machine and tea bags. There is no hair dryer in cold room during flu season and requesting one took over an hour. The first two days we did not even have a bath mat. I’ve stayed at happyculture hotels in Nice and only had praise — to say we are severely disappointed by our stay is an understatement. To add to the aggravation, they acknowledged all the issues and promised a 50% refund that never came.