Verified traveler
September 18, 2023
I was expecting that the facility will be a smoke free hotel. To our dismay, the room that we stayed was a terribly smelly, disgusting odor of cigarettes. The smell of that room was beyond tolerable. We arrived past midnight and I dont have the strength anymore to rant coz my family had laid down already. And the smell 9f the room seeps in even in the sheets and bed cover. What a mess and I end up sleeping with my mask on coz it was just unbearable. The day I checked out, I was told that the previous occupant of the room had the same complaint and they just forgot to block that specific room 210 for them to clear/clean out that smelly room. The concierge representative Chevy, she is the best! I appreciate her how she deal and manage the issue with professionalism.