Mercure Edinburgh Haymarket

I was a quick stay (just one night, only really slept there), the location is great, as well as the staff and everything looks good. The WIFI however was very bad, both the day I checked in, as well as in the morning when I left. My phone struggled to keep it on, and on my laptop it only has 1 or 2 bars. I think everything else was good, it is very well located, but hotels these days must ensure WIFI is reliable and high speed, otherwise travellers who rely on it may be deterred.

Nice hotel and comfortable bed😄

We were sent an email before arrival telling us which car park was nearest and the hotel have a discounted rate. So after a 5 hour drive that’s where we parked on 30.12 23. When we checked out in 01.01. 24 we were informed the car park was locked till 03.01.24 no one had told us . The hotel did nothing to help us we had to arrange a hire car ourselves as we had work the next day.then we had to make a trip 9 hours total back to drop the hire car off and collect our car. This is poor service from the Accor group and will be seeking compensation.

Hotel was in a convenient location. 25 min walk to start of Princess Street. Staff good and helpful . Nice breakfast . Room disappointing as it was very small , heating didn’t seem to work room was cold.

Good location. Did not like room at all - window faced a wall so was very dark. Bathroom door was broke and didn’t shut fully. Bathroom was a wet room which I don’t like and didn’t find very clean. TV only worked intermittently. Housekeeping opened door without knocking whilst I was getting dressed.

I booked this as a special treat for my daughter’s birthday. On arriving in our room there were water marks all over the wall and areas that it had clearly been patched up but not decorated properly. There were also stains on the sheets. Our room was freezing so I was going to call reception but discovered no phone in the room so had to get dressed (was in my pyjamas) and go down to reception to ask for help. The lady on reception was very helpful and came up to help sort out the heating. The next morning I wanted to use the hairdryer. However, I soon discovered that was broken. I called reception using my mobile phone and they said they would send up a replacement. After waiting for nearly half an hour I gave up and went out with wet hair. Finally, on the last morning we flushed the toilet and water just get pouring into the toilet and it then wouldn’t flush. We were checking out anyway so I told the lady at reception and she was very apologetic and offered us a small discount. However, for the cost of around £300 for two nights I felt that the discount wasn’t very much. I would definitely think twice before booking another Mercury hotel.