Guest User
February 29, 2024
The facility is nice but lacks of details and service you expect from 5* hotel. Rude stuff at breakfast, the guy who turned out to be the manager refused to prepare Soya capuchino claiming they don’t have soya milk. Eventually someone else made the coffee for me, with soya milk… The COVID rules are not really enforced, lots of people without face masks everywhere. The customer is not always right, we had an issue and tried to reach senior customers relations, but all we could have is a shift manager that we were not happy with his attitude, I asked to call me but he explained that this is my right to disagree and if i like I can write an email. Well, for me it’s pretty simple, I pay for 5* cause I want 5* experience and service, I’d rather leave my $€£ else where next time!