Valley River Inn Eugene/Springfield

This my first time to Eugene(go for a test)🤣.The location is close to my test spot and you can get food and entertainment issues easily.The room is so nice and big but the way to the room may not so easy.The guidelines is not such clear shown on the way.

We had a late arrival/checkin and was greeted a family smile and excellent checkin process. I want to commend Laura B for making the process very pleasant. Lause was very courteous & professional. She should b commended as a stellar employee.

We planned this trip to Eugene months ago, but the day we arrived, a serious fire had occurred shutting the hotel down, so we had to leave and find our own accommodations.

Property seems to be rather poorly maintained. My opinion was supported when a fire broke out in the hotel about a half hour after we left for the airport. As it happened, the flight crew of our plane was staying there and had to evacuate, thereby preventing our plane from leaving on time. Really messed up our trip.

I liked the appearance of the exterior as well as that of my room. The staff was very welcoming and helpful. I would recommend you to my friends.

The shuttle sriver, Matthew was amazing! Polite, kind, and helpful! The front desk girl was sqeet as pie. We loved the fireplace in the lobby area. We were freezing as we had just returned from 90-degree Costa Rica 🇨🇷 weather and it felt amazing. The Sweetwaters restaurant was delicious and our server, Victoria was wonderful serving our breakfast! Such a nice place to come "home to".

We rented a room for three people with a queen bed and a sleeper sofa. When we pulled the sleeper sofa bed out, all it had was a old stained mattress cover and no additional bedding was provided. When called the front desk we were told the housekeeping staff had gone home and no additional bedding was available. After we walked down to the front desk, they were able to come up with on blanket, so my daughter had to sleep on the closed sofa with one blanket and a chair cushion for a pillow. Also the refrigerator in the room did not keep our food cold and we had to discard it all the next day. This was once an amazing hotel, but it is very aged and in need up updating. The only part that still looks like the grand hotel it once was, is the front lobby.

Surprise parking charges at check in and poor customer sevice. Could use a little updating, but everything seemed well maintained and very clean.

Prompt and courteous airport pickup. Clean, spacious rooms. Quality restaurant for breakfast the next morning.