SHEETS, CARPETS, WALLS were all stained. Poolside room lock didn’t work. We relied on the bar in sliding glass door. Spiral staircase going down to the pool is eroded and unstable. My kids and other in my party didnt feel safe going down the slides.. AFTER apparent recent remodel!? . Sink was broken when we arrived. Called front desk to ask for maintenance. A gentleman showed up shortly but attended to the sink for about 20 seconds and said he’d be right back. After 2 hours, I called the front desk again and she said ‘yea he was there but couldn’t fix it, but they would be sending the “higher up” maintenance guy the next day to fix it but no refund would be given. They suggested I switch rooms at 10:30 pm. Elevators are terrifying. Halls were disgusting. Smell of smoke everywhere. We moved to a different hotel that same night. NEVER STAY HERE!