Zahrat Al Jabal

Huda at the reception was fantastic, she was so attentive and nothing is too much for her, she booked us a room, answers all our questions, orginse taxis, she is profesionales and go that extra mile for you. Thank you so much for lovley stay.

I recently stayed at this hotel, and I must admit that my experience was less than satisfactory. There were several issues that made the stay quite disappointing, and despite raising our concerns, they were not adequately addressed. One of the main reasons we chose this hotel was because it was advertised as wheelchair-friendly. However, we were surprised to find steps leading into the entrance and small rooms, making it challenging for individuals with mobility issues. Additionally, the lifts were exceptionally small, causing inconvenience and discomfort, especially when carrying luggage or during busy times. It was disappointing that the accessibility and space were not as expected. We also encountered a language barrier when trying to communicate about laundry charges. We felt like we might have been overcharged, but it was difficult to clarify the matter due to the language issue. On a positive note, most of the staff were very friendly and polite, and their efforts to assist us were appreciated. However, the lack of water or glasses in the rooms was a surprising oversight, and it affected our overall comfort during our stay. Furthermore, the location of the hotel didn't have much around that was open. This limited our options for nearby dining or activities, making our experience less enjoyable. Overall, the hotel had several faults that affected our stay. While the friendly staff were a bright spot, the issues with accessibility, small lifts, lack of amenities, and limited nearby options left us feeling dissatisfied. I hope that the hotel management takes these concerns seriously and works on improving the overall guest experience to meet the expectations of their guests.

Rooms were spacious and clean. Service good. They could not get television to work. Local taxes were charged twice. Once by ********** in the billing and the reception insisted on charging regardless showed them it was paid and I had to pay again.

Nice balcony. Clean. Good location. Good staff.

Stayed at this hotel as part of a tour of Morocco for 2 nights and my room was on the 2nd floor. All looked okay but the bathroom door couldn't be opened properly as the bathroom was so small it hit the sink. The shower head was in a disgusting state and the water mainly came out the side of it. What looked like a king size bed was actually 2 singles pushed together except the top sheet didn't fit so it was more just draped over and the blanket on top the same so if their had actually been 2 people in the bed they would of been fighting over the bed clothes. The noise from outside at night was still loud despite earplugs. Every time I came in/out the room there was a trolley outside with leftover food I assume from someone's room service, morning & night - not at all appealing. The WiFi well a different login depending on what floor you happened to be on & then it usually didn't work anyway. Breakfast was ok, on the 2nd morning I arrived as the restaurant opened and nothing was ready. We did consider having dinner at this hotel but the staff were not very friendly or even much in attendance. The only good thing to say about this hotel was the view from the restaurant especially at sunrise.

Very bad charge me fee in ******* applications and charge fee cash

Two nights as part of small group tour from UK.Maybe chosen as not all hotels re-opened after lockdown? Staff were multilingual,helpful and polite Bed comfortable.Room clean.Bathroom MICROSCOPIC! Main room door difficult to open from outside with key (had to ask help twice) Breakfast reasonable selection. Street noise (even after 9pm covid curfew) Cigarrette smoke drifting up from street below. Noisy coffee shop fronts establishment, Surrounding area not particularly interesting to wander at night and lacked any cosy restaurants ,although did find a patisserie