Hotel staff was very nice when checking in and throughout our stay. Hotel room was very large, comfortable and clean. We liked that it had a small kitchen as we were down here for a SC Honors Choir event and were very busy so it allowed for us to make quick meals in our room. It was also very close to everything. The bed was very comfortable and the room was quiet. We felt safe in the area it was in. We would stay here again if we ever needed to come to Florence.