Based on the name of the brand hotel, I went there with high expectations, but I ended up disappointed! The exterior and lobby design of the hotel are good, but there is no doorman or security guard at the entrance. There is no parking guidance. The security guard seems to be ignoring me when I ask. The front desk lady and manager have a good service attitude and are patient. They can help guests in time when they encounter problems. Solved, the guests who complained did not show any impatience, the room facilities were slightly outdated, the carpets were stained, the corners were dirty, the floor lamp was dusty, the first time I saw the mineral water was on the table in the bathroom, I don’t know where it was given Guests still have to rinse their mouths after drinking! The room lights are dim and the quilt has holes! The buffet dinner time is from 6 pm to 9 pm. When I went to the restaurant at 6:40, it was basically empty. There were few ingredients, small portions, and poor taste. A lot of guests had nothing to eat. No more food was served at 7 o'clock. The service staff in the restaurant had a bad attitude, as if the guests owed them money. Before complaining to the manager, the service staff said that there was only so much steak and no more. After asking the manager, they all had steak and mutton. There are also snails. It’s my first time to eat a buffet and I’m not full. Ordinary hotel buffets are much richer than this one. This buffet is totally sorry for this hotel brand. The breakfast buffet has a little more ingredients than the dinner buffet. At least it’s enough to fill you up. 😪
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