Motel One Frankfurt-Römer

Nice and confortable

The hotel was very pleasant with a large bar area and plenty of comfortable seating with tables in the communal areas and very well located in the city. The rooms were very small but pleasant. However, our main disappointment was that this hotel doesn’t fit with its 4 star rating. There are no extras in the rooms, not even water or glasses. There’s no coffee, tea, toiletries, slippers, dressing gowns. This was a shock, particularly as the price was much higher than other luxury hotels we have stayed it. When we asked if we could have some water, we were shocked to be told no and that this is a budget hotel. At E360 per night with breakfast, that certainly isn’t budget. Breakfast was very nice and everywhere was very well appointed and pleasant. Staff were not particularly friendly on the whole, apart from one who, as we were leaving, apologised about the water but explained that this was hotel policy. I am guessing that this hotel is mainly for quite young people on business trips so it’s pleasant and convenient for them and they don’t have to think about the value for money as they’re not paying themselves. This experience has put us off ever staying in a Motel One again.

The hotels lobby and hallways was at 80 degrees.My room was never cooler than 75 degrees, with an open window. I was miserable, sweating all night long. I got little to no sleep for 3 nights. Front desk offers no help. The outside temps at night were 35 degrees and the open window didn't cool the room? The road noise was obnoxious. 309 euros for a room that was uninhabitable, because of the hotels heat. Front desk didn't care. Don't stay here if you like/need to sleep!

There are almost no amenities in the room, only one body towel, the AC is on heat only, no coffee maker, no bottle of water..very disappointing.

Motel One is a very clean hotel. Staff were good. Rooms are small and only really appropriate for sleeping. Don't count on getting any work done as there is no desk. The lounge on the main floor of this hotel is very comfortable. The area of the hotel seems fine, but at night it's not well lit and there aren't many people around.

The hotel is tucked away from the pedestrian/tourist heavy areas, which were still just a few minutes away on foot. The large lounge area in the lobby was fantastic. As for the room, I was in a queen room facing the street - it was very quiet and comfortable, with modern arrangement and decor - a nice set up for relaxing as well for working in the room. A very comfortable and convenient place to stay for my quick few days in the city.