Emerald Hotel
0 nights
Rooms and Guests
1 room, 2 adults, 0 children
All Properties in Gisborne
Emerald Hotel
13 Gladstone Road, Gisborne, 4040, New Zealand
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A stay at Emerald Hotel places you in the heart of Gisborne, steps from Te Tauihu Turanga Whakamana and 4 minutes by foot from Longbush Wines. This luxury hotel is 0.3 mi (0.5 km) from Gisborne Harbour and 0.4 mi (0.6 km) from Gisborne Wine Centre.Show More
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3.7/5Cleanliness: 3.7
All 42 Reviews
Amenities
Golf CourseOutdoor Swimming PoolFitness RoomParkingFreeMeeting RoomLuggage Storage24-Hour Front DeskWi-Fi in Public AreasFree
All Amenities
Surroundings
Airport: Gisborne Airport
(5.0km)
Landmarks: Odeon Multiplex
(180m)
Landmarks: War Memorial Theatre
(430m)
Map
Rooms
Guest Reviews
Policies
Services & Amenities
4
Executive Apartment
2 Single bed
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
TV
Towel
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18
Executive Suite with River View
1 King bed or 2 Single bed
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
TV
River View
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13
Executive Suite with Pool View
1 King bed or 2 Single bed
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
TV
Towel
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13
Junior Suite
1 King bed
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
TV
Towel
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14
Standard King Suite
1 King bed
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
TV
Towel
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Guest Reviews(42)
3.7/5
Verified Reviews- Cleanliness3.7
- Amenities3.7
- Location3.7
- Service3.7
Nathan
August 8, 2022
The hotel’s location is perfect, right in the town centre. It has a private parking building of several levels attached to the hotel. You can access the hotel right from parking lot with your room key. The hotel’s signs can be a little confusing though, so be aware. The room was fine. It was spacious and reasonably clean. The furniture looked quite old though and needed updating. There were only 3 clothes hangers, which was not convenient. But if you are looking for a great location, this is it.
Guest User
April 7, 2024
房間乾淨寬敞，我和同事都是非常滿意的
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Chris
March 24, 2023
Room big, noisy (traffic) and bed OK.
Check in was a bit of a shambles.
While sleeping late afternoon/early evening someone turned up in the room. Turns out they had just checked in and had been given my room.
Yvonne
February 26, 2023
The staff were rude the hallways reception and rooms are very run down and dirty the pool is filthy and un kept would not recommend to anyone
Stella
February 8, 2023
We had no room key as the machine was broken. Had to use staff master to get into car park and room. Staff were fantastic and helpful. But had to follow us around to let in. We had a key and then the next morning after leaving, room was cleaned and then on our return did not work again! so had staff to let us in, not there fault but felt like prisoners in the hotel and inconvenience to them. Put a real dampner on our trip away and felt we should have received compensation!!!
M J
January 21, 2023
Suite booked was quite large so nice there,had a river view, Room was well presented but carpets dirty/stained. hotel.com says in description up to 2 under 12 stay free using existing bedding, but we were charged -almost $50 for an extra quest we didn’t have. Unless you want to eat out every night there are no cooking facilities, pool looked well used and could do with some updates, Hallways are large but boring, no character. Dark and gloomy on a night with the low level lighting. Stairwells well lit but again all ver plain and hospital like. Asked for a cot in booking but was not confirmed or queried so communication was poor.
Benjamin
January 19, 2023
Not as advertised - no options for meals as the cafe had been closed. No plates / bowls in room to allow self catering.
The lifts were broken, the hotel needs a renovation and good clean.
Stephanie
January 8, 2023
In it's time this would have been a beautiful hotel. Sadly, it is not so any more.
The receptionist at check in was lovely but the place was clearly understaffed as there was only her on and there were several people waiting to check in. Our room although had a nice view, had no toilet paper. We also went to get milk later on and reception was empty.
We went to go and have a swim in the so called heated pool, it was freezing. The adjacent spa not much warmer.
The elevator was also out of action making it really difficult as a guest having to walk down several flights of steps and checking out was hard as we had to walk our bags down stairs to the car park.
When we checked out reception was empty and we had to write our names on a piece of paper.
Again, I would expect more.
Shame that the place has been neglected as its heritage is beautiful.
Michaela
January 7, 2023
The facilities were clean and the pool was lots of fun. Great parking facilities.
It was extremely frustrating as in booking this stay, I entered three adults and selected the first option made available to me. Now, this is my fault as I should have read more carefully but, and I think this is the fault of *******, that it would give me an option to rent a room with one bed for three adults. Like why allow that to come up in the search results - a clear flaw that ******* needs to address.
I was also annoyed that we were asked to pay a bond upon arrival which was not clearly (or at all - I couldn't see it) aforementioned on *******'s website. We also did not receive a 'pool view' room which is what we booked. Finally, our sink plug was blocked upon arrival to the room and staff did not help us. I understand they were busy but it was very frustrating as it was the only tap in the room meaning it was difficult to wash hands and get drinking water.
Overall, not great.
Property Policies
Check-in and Check-out Times
Check-in: 14:00–21:00
Check-out: Before 10:00
Front desk hours: 24/7
The property will provide check-in details after booking
Child Policies
Children of all ages are welcome at this hotel.
Cots and Extra Beds
Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.
Breakfast
StyleBuffet
| Age | Fee |
|---|---|
Adult | NZD 22.00 (approx. S$ 17.70) per person |
Additional breakfast fees are not included in the total and need to be paid at the property.
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Property Description
- Number of Rooms: 49
A stay at Emerald Hotel places you in the heart of Gisborne, steps from Te Tauihu Turanga Whakamana and 4 minutes by foot from Longbush Wines. This luxury hotel is 0.3 mi (0.5 km) from Gisborne Harbour and 0.4 mi (0.6 km) from Gisborne Wine Centre.
Enjoy a range of recreational amenities, including a spa tub, a fitness center, and a seasonal outdoor pool. Additional amenities at this hotel include complimentary wireless internet access and wedding services.
Grab a bite to eat at Nick's Bistro, a restaurant which features a bar/lounge, or stay in and take advantage of the room service (during limited hours). Cooked-to-order breakfasts are available daily from 7 AM to 9 AM for a fee.
Featured amenities include a business center, express check-out, and complimentary newspapers in the lobby. Event facilities at this hotel consist of conference space and meeting rooms. Free self parking is available onsite.
Make yourself at home in one of the 49 guestrooms featuring DVD players and flat-screen televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature complimentary toiletries and hair dryers. Conveniences include desks and complimentary newspapers, and housekeeping is provided daily.
Enjoy a range of recreational amenities, including a spa tub, a fitness center, and a seasonal outdoor pool. Additional amenities at this hotel include complimentary wireless internet access and wedding services.
Grab a bite to eat at Nick's Bistro, a restaurant which features a bar/lounge, or stay in and take advantage of the room service (during limited hours). Cooked-to-order breakfasts are available daily from 7 AM to 9 AM for a fee.
Featured amenities include a business center, express check-out, and complimentary newspapers in the lobby. Event facilities at this hotel consist of conference space and meeting rooms. Free self parking is available onsite.
Make yourself at home in one of the 49 guestrooms featuring DVD players and flat-screen televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature complimentary toiletries and hair dryers. Conveniences include desks and complimentary newspapers, and housekeeping is provided daily.
Services & Amenities
Most Popular Amenities
Golf Course
Outdoor Swimming Pool
Fitness Room
ParkingFree
Meeting Room
Luggage Storage
24-Hour Front Desk
Wi-Fi in Public AreasFree
Outdoor Swimming Pool
Meeting Room
Show More