Our reservation was mysteriously cancelled, and it took phone calls and ********** chat to get that corrected. My first call to ********** was answered by a man with loud talking and a baby crying in the background; I first thought it was a scam. On the second night the occupant above our room was loudly pacing (stomping), back and forth, for a couple of hours. It was quite loud and disrupted our sleep. All of our calls to the front office at 11:00 p.m. were never answered. The breakfast was okay and the room was clean, so no issues there. Overall, we would not stay here again.