Quality Inn & Suites Golden - Denver West

Love the staff here . They were great and always ready to help . The room was great. The only bad thing was the toilet was so really short . But everything else was great

The front desk person was very friendly. Room was clean and smelled of cleaning chemicals. (Better than musty) The bed was sturdy and comfortable and the pillows were thick. The room was not carpeted. The bathroom was clean. Would stay here again.

The site says 150 .00 incidental deposit when you go to check in they tell you its 200.00 cash only incidnetal deposit. The hotel beds and sheets smell horrible. The heater did not even heat the room so we were cold all night. They started cleaning the room before we had our stuff out of the room we were not even checked out yet. The breakfast is mainly cereal with milk that tasted bad. Inwould not reccomend this place to anyone.

Very cheap price at last moment bed was sagging in the middle so uncomfortable the hotel is under renovation so lots going on so so cleanliness in the hotel very few items to choose from for breakfast But it was cheap so I guess its what you pay for

They lied about been pet friendly won't recommend this location very unsafe they don't even have security watch out for your personal belongings this location is very unsafe and dirty.

1. Long waiting time for staff to show up at the front desk and to check us in. 2. Lying about the elevator. saying the elevator was out of order, and we had to bring up our luggage using the stairs. We happened to see a person using the elevator and realized we were cheated and fooled. 3. The building has very strong scents. This smell made me very sick. 4. Window curtains have brown and large stains. Face towels have been worn very thin and pulled threads on the towels. 5. Another guest complained bed bugs 6. Breakfast is very limited.

Unique to the hotel is the swimming pool and hot tub. However, the service from the women at the front desk was very poor on the first day I checked in, but the next day another lady at the front desk was very nice and helped me booked a room for the next two days. On the third day, it was the bad front desk again. I told her my room need to clean and I told the waiter as well. But it wasn't cleaned when I came back. The waiter said the front desk didn't tell her. I had to ask again and had to wait a long time for it to be cleaned.

horrible area, rude customer service, doors to the room didn't work. holes in the wall over all a disgusting place

Front fesk person at check in was rude. She made us sit in the lobby for 30 minutes before she decided, she would check us in. Then only checked in one of my rooms instead of both of my rooms.The room was okay but not clean. The floor was dirty, hadn't been mopped, so there was mud and dirty all over the floor as you walk in and throughout the room. Bathroom had black mold on the ceil and unclean. Black smudges on the counter, black smudges on the wall and nail clippings on the floor. I did not complain to the front desk because it was very clear at chicken. She really did not give a c*** about us, How we felt about our stay or really didn't even care that we were there. You could tell that our presence was a serious inconvenience for her. The next day I called the front desk to get a couple more towels. The same front desk person was working and she told me I had to come to the front desk to get them, that was not a problem. I walked down there and then when I got there She said oh no, you have to go to housekeeping around the corner. I had already walked past housekeeping now I have to go back and talk to them. Why couldn't she have just told me that over the phone? The breakfast nook had minimal food and was dirty, food, and some sort of beverage spilled all over the floor halfway cleaned up. Not the best property we have stayed at. Not sure I will return to this property.