CityFlatsHotel - Grand Rapids, Ascend Hotel Collection
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Rooms and Guests
1 room, 2 adults, 0 children
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CityFlatsHotel - Grand Rapids, Ascend Hotel Collection
Health Protected
83 Monroe Center St NW, Grand Rapids, Michigan 49503, United States
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With a stay at CityFlatsHotel - Grand Rapids, Ascend Hotel Collection, you'll be centrally located in Grand Rapids, just a 4-minute walk from Van Andel Arena and 6 minutes by foot from DeVos Performance Hall. This boutique hotel is 0.7 mi (1.2 km) from Downtown Market and 1.9 mi (3 km) from John Ball Zoo.Show More
We Price Match
4/5Very Good·Cleanliness: 4.0
All 100 Reviews
Amenities
Fitness RoomPublic ParkingMeeting RoomLuggage Storage24-Hour Front DeskWi-Fi in Public AreasFree
All Amenities
Surroundings
Airport: Gerald R Ford International Airport
(21.6km)
Train: Vernon J. Ehlers Station
(1.4km)
Landmarks: GLC Live at 20 Monroe
(230m)
Map
Rooms
Guest Reviews
Policies
Services & Amenities
11
Standard King Room-Non-Smoking
1 King bed
Free Wi-Fi
Non-smoking
Air Conditioning
Towel
Private Toilet
Desk
Check Availability
Standard Room, 1 Queen Bed, Non Smoking (Faces Street Larger Room)
1 Queen bed
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
TV
Towel
Check Availability
1
Standard Room, 1 King Bed, Non Smoking (Faces Steet Larger Room)
1 King bed
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
TV
Towel
Check Availability
3
Standard Room, 1 King Bed, Non Smoking (Larger Room)
1 King bed
Free Wi-Fi
Non-smoking
Air Conditioning
Refrigerator
Towel
Private Toilet
Check Availability
2
Standard Room, 1 King Bed, Non Smoking (Faces Street)
1 King bed
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
TV
Towel
Check Availability
Standard Room, 2 Double Beds, Non Smoking (Faces Street)
2 Double bed
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
TV
Towel
Check Availability
1
Standard Room, Multiple Beds, Non Smoking
1 King bed and 1 Double bed
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
TV
Towel
Check Availability
3
Standard Queen Room-Non-Smoking
1 Queen bed
Free Wi-Fi
Non-smoking
Air Conditioning
Refrigerator
Towel
Private Toilet
Check Availability
3
Standard Room, 1 King Bed, Non Smoking (Soaking Tub)
1 King bed
Free Wi-Fi
Non-smoking
Air Conditioning
Towel
Private Toilet
Desk
Check Availability
1
Standard Room, Multiple Beds, Non Smoking
1 Queen bed and 1 Double bed
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
TV
Towel
Check Availability
4
Standard Room, 2 Queen Beds, Non Smoking
2 Queen bed
Free Wi-Fi
Non-smoking
Air Conditioning
Refrigerator
Towel
Private Toilet
Check Availability
2
Standard Room, 2 Double Beds, Non Smoking
2 Double bed
Free Wi-Fi
Non-smoking
Air Conditioning
Towel
Private Toilet
Desk
Check Availability
2
Standard Room, 1 Queen Bed, Non Smoking (Faces Street)
1 Queen bed
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
TV
Towel
Check Availability
2
Room with Two Double Beds-Disability Access-Non-Smoking
2 Double bed
Free Wi-Fi
Non-smoking
Bathtub
Towel
Private Toilet
Desk
Check Availability
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Guest Reviews(100)
4/5
Very Good
Verified Reviews- Cleanliness4
- Amenities4
- Location4
- Service4
Josh Dressel
March 31, 2023
Doesnt have a water dispenser but otherwise stay was great
Tony
January 22, 2024
Comforter wasn’t washed. Shower flooded all over bathroom floor. Took over an hour to get towels. No carpet in room anywhere so during winter water tracked everywhere in room. No hanger closet or dresser. Entire room was the size of a closet.
Derek
January 3, 2024
There was no room service, the front desk didn’t want to clean our room. We had to ask for them to clean. They didn’t hardly have any towels available. They offered no usual hotel accommodations like even lunch snacks or even bottled water. I was heavily disappointed at the level of service and basic customer service at this place.
Robert
December 20, 2023
We were moved to a different room because the tv didn’t have a signal. The new room the tv couldn’t change channels. The new room had broken floor tiles. It was late when we checked in and later when we switched rooms. We reported the latest issue in the morning. When asking for a refund 6 hours later was told no (when I called) that since it was booked through ******* they can’t issue a refund! Do yourself a favor and stay at one of 30 other hotels in GR that are just as nice but everything works in their rooms! Worst one night getaway for the wife and I ever! They truly do not care about their customers!!!
Ellette
December 14, 2023
Upon arrival the staff person was not in the least bit friendly. In fact she did not even greet us. She closed her book went to the computer and waited for us to tell her our name. We were not given any information regarding the hotel other than where to find the elevator to our room. The room itself was okay but the bathroom was not at all clean. Mildew in the shower grout and years worth of dust on the woodwork. In addition we realized we were only left one bath towel for two guests and had to request another. We have stayed at this location many time years before but the property has definitely declined and the staff has as well.
Charles
December 7, 2023
The instructions for parking were unclear and confusing and we were billed three times for the room and had a difficult time getting our charges reversed. Parking garage for the area is also a problem because if you stay overnight you get charged for 36 hrs, even though our stay was less than 24 hours
Faythe
November 20, 2023
It’s a unique property to be sure. Utilitarian would be the word to describe the hotel. There’s nothing warm, cozy or comfortable anywhere - furniture is hard, floors are hard, lines on the decor are severe and hard. If you like super modern and a simple, straight lined aesthetic, this is your place. If plush, comfortable and classic are more of your thing, go somewhere else.
Heather
November 13, 2023
I wanted to love this hotel but it fell short. Location is AMAZING! Parking structure right behind the hotel. I only picked this hotel for location and hotel bar. The attendant stated the bar would close at 1045, although online states 11. We arrived back at 930PM, and it was closed. There was only one towel in our room and only decaf coffee. Otherwise, great location and an average hotel in a downtown area.
Evan
November 13, 2023
No parking provided.
Room window legit looked into another room..
Wall paper falling off the wall.
Comfy bed though!
Property Policies
Check-in and Check-out Times
Check-in: After 16:00
Check-out: Before 11:00
Front desk hours: 24/7
Child Policies
Children of all ages are welcome at this property.
Children between 0 and 17 years old can stay for free if no extra bed is needed.
Cots and Extra Beds
Please contact the hotel for details about cot and extra bed policies.
Breakfast
Breakfast not provided.
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Health Protected
Clean
- 4/5
Cleaning & disinfecting
- Rooms are disinfected between stays
Property Description
- Opened: 2011
- Number of Rooms: 48
With a stay at CityFlatsHotel - Grand Rapids, Ascend Hotel Collection, you'll be centrally located in Grand Rapids, just a 4-minute walk from Van Andel Arena and 6 minutes by foot from DeVos Performance Hall. This boutique hotel is 0.7 mi (1.2 km) from Downtown Market and 1.9 mi (3 km) from John Ball Zoo.
Take advantage of recreation opportunities such as a 24-hour fitness center, or other amenities including complimentary wireless internet access and a hair salon. Additional features at this hotel include wedding services and a television in a common area.
Enjoy a meal at CitySen Lounge or snacks in the coffee shop/cafe. The hotel also offers room service (during limited hours). Wrap up your day with a drink at the bar/lounge.
Featured amenities include a 24-hour front desk, luggage storage, and a safe deposit box at the front desk. This hotel has 2 meeting rooms available for events. Self parking (subject to charges) is available onsite.
Make yourself at home in one of the 48 individually decorated guestrooms, featuring MP3 docking stations and flat-screen televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with showers feature designer toiletries and hair dryers. Conveniences include phones, as well as desks and irons/ironing boards.
Take advantage of recreation opportunities such as a 24-hour fitness center, or other amenities including complimentary wireless internet access and a hair salon. Additional features at this hotel include wedding services and a television in a common area.
Enjoy a meal at CitySen Lounge or snacks in the coffee shop/cafe. The hotel also offers room service (during limited hours). Wrap up your day with a drink at the bar/lounge.
Featured amenities include a 24-hour front desk, luggage storage, and a safe deposit box at the front desk. This hotel has 2 meeting rooms available for events. Self parking (subject to charges) is available onsite.
Make yourself at home in one of the 48 individually decorated guestrooms, featuring MP3 docking stations and flat-screen televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with showers feature designer toiletries and hair dryers. Conveniences include phones, as well as desks and irons/ironing boards.
Services & Amenities
Most popular business facilities
Fitness Room
Public ParkingAdditional charge
Meeting Room
Luggage Storage
24-Hour Front Desk
Wi-Fi in Public AreasFree
Fitness Room
Meeting Room
Show More