The staff were kind and attentive. The room was clean and comfortable. My only issue was the fact that the broiler was not functional. I was told that they had been having trouble with the broiler since Thanksgiving. Though there had been multiple attempts to fix it, the issue still persist. Not having hot water made showering very uncomfortable. As a consideration, I was given complimentary breakfast, which I appreciated, but it totally unacceptable to expect guest to take cold showers.