Guest User
August 22, 2023
I recently stayed here and booked two rooms here for one night. So the rooms were spacious, clean and well equipped ie coffee, fridge, kettle etc What ruins the experience was the lacklustre customer service. I checked in right at 3pm, the front desk guy said he already charged the card and produced one receipt. I asked if we could have two separate receipts (as they’re are two parties), he said no just take the total and divide by two (yeah thanks tips) The other thing is I need extra towels to have a bath due to physical disability ( I didn’t feel the need to explain this and just asked for extra towels) He immediately says they’re extra towels in a draw and then said how many guests are in the room. And I said two adult in one room and 1 in the other (it was all in the reservation I made) I left the check in letting me know if I needed anything just ask him (umm yeah I needed separate receipts and extra towels) I had to go back later on in the evening and ask for extra bath towels as I couldn’t find them in the room, I then had to ask him to help me carry the towels to the room. It just seems like the guy worked harder to do less, wasn’t that proactive in being accommodating and I still left with one receipt. The sound of the fridge is super annoying though out the night and you can hear the truck traffic early in the morning I don’t usually overnight in Haines Junction and would probably pick a different, more hospitable option next time. In terms of accessibility it would be hard to get to the front rooms or to the front desk due to all the gravel (ie hard to push a wheelchair)