I made a reservation on a certain website, but the Hokkaido resident discount was extended, and when I called to check, I was told that the Hokkaido resident discount would not apply if I made a reservation from a certain website, so I made a reservation from the hotel's website. I immediately checked if the reservation had been made, and was told that it was made, but not for the Hokkaido resident discount, and that I should make a reservation from the Hokkaido resident discount site, but no matter how many times I looked, I could not find the Hokkaido resident discount site, and when I called again, I was told that I could make a reservation by phone. If that's the case, I wish they had told me that I could make a reservation by phone from the beginning. Even though I made a reservation after several exchanges, the Hokkaido resident discount was not applied on the day. What does that mean? It also said that if I was a consecutive stay guest and refused all cleaning and other services, they would give me water, but even at the time of check-out, they didn't seem to give it to me, and I asked them myself, and they finally helped me. I tried to leave a review on the paper in the room, but the QR code wouldn't read. It was a trip I was really looking forward to, but it made me feel very bad.
Original TextTranslation provided by Google