Anonymous User
April 10, 2022
When I come to Hangzhou for business trip, I have always chosen to stay at Junhu Hotel. The comprehensive factors are good in all aspects. The reason why I gave the service 1 star is that I went to the Victoria Western Restaurant for breakfast on April 10. The hotel's breakfast service ends at 10 o'clock, and I arrived at the restaurant at 9:30. After taking breakfast, I sat down near the self-service counter. Halfway through the meal, at about 09:50, the service staff in the restaurant still cleaned up because the meal was about to close. A leftover cart was pushed over, and the tongs and unused trays were thrown into the dining cart, making a loud noise. It was not time to stop serving breakfast. Because my seat is very close to the self-service counter, the hands of the waiter who cleaned up (without gloves) skipped over my food and took the paper towels on the table to pad the handle of the cart. Firstly, some customers are still eating. Is the sound of ding ding bang bang urging the customers who have not finished their meal? Second, the waiter just skipped my meal and vigorously pulled out the paper towels, humming a little song, isn’t it a What should a hotel restaurant do? Should this disrespectful behavior be punished?
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