Anonymous User
June 2, 2024
Facilities: quite comprehensive, hardware and software are comparable to the average level of Intercontinental, swimming pool, sauna are very good, I haven't tried the gym yet, I will try it next time, registered members have welcome drinks, there are resident singers at half past midnight, it's very comfortable to relax in the hall, not many people
The breakfast is very good, although there are not many Chinese dishes, but the comprehensive Western food, fresh juice, etc. can still crush other hotels of the same price on the market
Hygiene: The hygiene of the room, bedding, and restaurant is very good, there is no visible debris, the sound insulation between the rooms is very good, and some noises can be heard occasionally between floors, Overall, it was very quiet and satisfactory.
Environment: A small point that shows the big picture - it rained on the day of check-in, and it was rare that there were no water drops on the floor of the entire hotel lobby.
Service: Concierge service, room answering, restaurant ushering, all aspects are done very well.
Okay, the above are all positive. Here are three points that need improvement: ① There was welcome fruit in the afternoon on the day of check-in, but the front desk did not mention it in advance when checking in. After going upstairs, I changed my clothes and went to take a nap directly. The room also turned on the Do Not Disturb light, and then it was a bit funny. After falling asleep, the front desk called to remind me that when delivering the welcome fruit, I saw the Do Not Disturb light and asked, do you deliver it now? I was not happy to be woken up. If there was a reminder when checking in, I could pack up later and wait.
② The hair dryer in the room is relatively old. Hair dryers are actually updated quite quickly and are not too expensive. Maybe you can consider replacing it with a new model?
③I ordered some daily necessities on Friday night, and it was delivered at about 10:38. I called the front desk and asked the robot to deliver it to the upper floor. Then I waited for half an hour, which was too long, so I went downstairs to get it. When I went upstairs, I saw the front desk guy helping other guests deliver it to the upper floor. I didn’t think it was a big deal, but I felt a little funny when I compared it.
The above is not bad, but I hope these three points can be seen to be improved.
Original TextTranslation provided by Google