Woshishuinizaina
January 15, 2023
Let me talk about the environment first: the surrounding environment is good, it is close to the subway entrance and the transportation is convenient. The room is quite big, the bed is very comfortable, the large floor-to-ceiling windows, the view is very interesting, but the air conditioner was turned on all night, and there was water dripping on the iron plate outside. The sound, and the air conditioner would make me gasp for air every once in a while, which made me get up several times at night. I turned off the air conditioner, and it was cold again, which made me uncomfortable.
Let’s talk about hygiene: After I checked in, I had to see a friend, so I took a look at the room and left. But this morning I found something that looked like chewing gum on the bed. I was a little speechless. The hygiene was a bit sloppy.
Finally, let’s talk about service: When I checked out, because there were people checking in around me, I wanted not to affect other people’s check-in or check-out, so I told the front desk, where is your opinion book? I have some suggestions ( At this time, I wanted to write down hygiene issues in the opinion book), but the front desk staff said that they didn’t understand what I was talking about. Then I asked for an opinion book in Mandarin, but the front desk staff still said I didn’t understand what you were saying, so I went to check someone else in. I thought I would wait until he finished processing and then I would say something else, but they ignored me at all. I then asked in Mandarin that my check-out was done. Yes, the front desk just said yes and let it go. Although their hotel called back in the afternoon, I still want to make an objective evaluation on this matter. If it weren't for the phone call back, I'm afraid I would be extremely dissatisfied with the service.
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