We stayed at the Urcove Hotel in Hangzhou Westlake for two nights and we were very impressed by the service of this hotel. The room was clean, with a comfortable queen-sized bed and a large flat-screen TV. The bathroom was modern and well-equipped, with a heated toilet and an auto flash feature. The staff were very helpful and friendly, from the moment I arrived to the moment I left. They even taught me how to use the WeChat app to order a cab, which was very convenient. The hotel also had a cute little robot helper that would deliver items to my room, such as towels, water, or snacks. It was a fun and unique experience.
There is a metro station right infront of the hotel that is connected to a food street underground and a big shopping mall. If you like more shopping ,walk about 20 minutes to reach the IN77. Or if you don’t want to walk like us , you can just get a cab easily.
I would definitely recommend this hotel to anyone visiting Hangzhou. It was a great value for money, with excellent service. The only thing that could be better is the holder for shampoo and shower gel could be better design to be more steady.