UrCove by HYATT Hangzhou Westlake
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Rooms and Guests
1 room, 2 adults, 0 children
All Properties in Hangzhou

UrCove by HYATT Hangzhou Westlake

No. 13 of Top 4-star Select Hotels in West Lake
No. 346 Yan'an Road, Gongshu District, Hangzhou, Zhejiang 310016, ChinaMetro Access - Show on Map
The hotel is located by the beautiful West Lake, adjacent to the World Cultural Landscape Heritage, and across the street from Kerry Center, a famous shopping residence in Hangzhou; surrounded by many one-stop shopping centers, top-three hospitals and well-known universities; Qilu Metro Station (Line 1/Line 2) is within walking distance, and you can take one stop to reach West Lake and other scenic spots around it. The hotel has comfortable and elegant ArtDeco design rooms. From the sky terrace restaurant on the top floor, you can overlook the magnificent scenery of West Lake and the prosperity of Yan'an Road. The hotel provides buffet breakfast restaurant, a 24-hour gym and self-service laundry services. Each room is equipped with a 55-inch smart TV, branded bathroom, smart speakers, and a capsule coffee machine. The deluxe and executive rooms are equipped with American century-old brand Sealy mattresses. , the executive room is equipped with a Dyson hair dryer, and can achieve a smart guest-controlled check-in experience.Show More
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hotel overview picture
Last booked 33 mins ago on our site
4.7/5Amazing·Cleanliness: 4.7
Friendly front desk staff94% Recommended
All 2,138 Reviews
Amenities
Fitness RoomPublic ParkingAirport Pick-up ServiceCaféMeeting RoomLuggage StorageFreeWake-Up Call24-Hour Front DeskWi-Fi in Public AreasFree
All Amenities
Surroundings
Metro: Fengqi Road
(20m)
Metro: Longxiangqiao
(600m)
Airport: Hangzhou Xiaoshan International Airport
(30.6km)
Map

Rooms

Guest Reviews

Policies

Services & Amenities

Guest Reviews(2138)

4.7/5
Amazing
Verified Reviews
  • Cleanliness4.7
  • Amenities4.6
  • Location4.7
  • Service4.7
Elina
March 26, 2024
Location was great. The entrance of 凤起路 metro station is just downstairs. There’s lots of food options just next to the hotel as well and a huge mall opposite the hotel. Hotel staff were also very helpful and friendly. Definitely would recommend if I come to Hangzhou again.
Kenneth
March 28, 2024
The service was amazing, really like the autonomous robot that could help deliver food all the way up your doorstep. Would like to applaud Yuni and Mady for their distinction service. I definitely would come back for another stay.
Guest User
March 18, 2024
Urcove by hyatt is located really close to the train station! & the staff is excellent. Amazing customer service throughout the stay. I will definitely stay here again! Thankyou Urcove for the hospitality.
Fridaytgif
March 12, 2024
We missed the last train to Shanghai, so we hastily booked a hotel stay. Cove, the receptionist, was incredibly kind and went the extra mile, upgrading us and providing complimentary breakfast. He even lent us charging accessories for our one-night stay. The room was clean, and we easily used the smart panel to request bathrobe amenities without calling reception. However, the poor soundproofing and ineffective air conditioning made for an uncomfortable night. Despite adjusting the temperature, the room remained warm, forcing us to open the window in 7-degree weather.
Guest User
March 3, 2024
We stayed at the Urcove Hotel in Hangzhou Westlake for two nights and we were very impressed by the service of this hotel. The room was clean, with a comfortable queen-sized bed and a large flat-screen TV. The bathroom was modern and well-equipped, with a heated toilet and an auto flash feature. The staff were very helpful and friendly, from the moment I arrived to the moment I left. They even taught me how to use the WeChat app to order a cab, which was very convenient. The hotel also had a cute little robot helper that would deliver items to my room, such as towels, water, or snacks. It was a fun and unique experience. There is a metro station right infront of the hotel that is connected to a food street underground and a big shopping mall. If you like more shopping ,walk about 20 minutes to reach the IN77. Or if you don’t want to walk like us , you can just get a cab easily. I would definitely recommend this hotel to anyone visiting Hangzhou. It was a great value for money, with excellent service. The only thing that could be better is the holder for shampoo and shower gel could be better design to be more steady.
Guest User
February 25, 2024
Very comfortable room. Location is convenient because of ten minutes walk to the West Lake. The room itself, is much more than it worth. To be honest I’m a Titanium Card owner of Marriot and this is one of the seldom chances that I would choose another brand. This hotel doesn’t disappoint me. Its smart restroom equipments makes me wonder why those $300 hotels in New York doesn’t even equip a fully functional toilet… As for service, that manager named “chow chow” provided both communication and Q&A services about Hangzhou, who seemed to be knowledgeable about his work and this city. I believe people who choose here will have a satisfying experience.
Guest User
March 10, 2024
Location is right next to the mrt station ! Very convenient and very near to westlake
Ban Pei
December 30, 2023
It was a great stay. Room is clean. Near to Metro statioN. Staffs are helpful and friendly as well. Strongly recommend.
Around the Globe
December 23, 2023
This Urcove Westlake hotel location right in the centre of Hangzhou. Near metro station, west lake, shopping centres. Foods on breakfast also very delicious. Free flow welcome drinks. Washing machine and drying machine you can use free of charge. Staffs also very humble and helpful. Very recommended hotel to stay while you want to visit Hangzhou.

Property Policies

Check-in and Check-out Times
Check-in: After 14:00
Check-out: Before 12:00

Front desk hours: 24/7

Guests Accepted
Guests from every country/region are accepted

Child Policies
Children of all ages are welcome at this hotel.
Children between 0 and 12 years old can stay for free if no extra bed is needed.

Cots and Extra Beds
For all room types, cots can be added, but extra beds cannot be added.
Fees for extra beds and cribs are not included in the total and must be paid at the hotel.
AgeFee
Children 2 years old and under
Adding crib: Free

Breakfast
TypeWestern, Chinese
StyleBuffet
Opening hours [Mon - Fri] 07:00-10:00 Open [Sat - Sun] 07:00-11:00 Open
HeightFee
Children under 0.9m in height
Free
Children between 0.9–1.2m in height
CNY 49.00 (approx. S$ 9.16) per person
Children over 1.2m in height
CNY 99.00 (approx. S$ 18.50) per person
Adult
CNY 99.00 (approx. S$ 18.50) per person
Additional breakfast fees are not included in the total and need to be paid at the property.

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Property Description

  • Opened: 2003
  • Renovated: 2022
  • Number of Rooms: 191
The hotel is located by the beautiful West Lake, adjacent to the World Cultural Landscape Heritage, and across the street from Kerry Center, a famous shopping residence in Hangzhou; surrounded by many one-stop shopping centers, top-three hospitals and well-known universities; Qilu Metro Station (Line 1/Line 2) is within walking distance, and you can take one stop to reach West Lake and other scenic spots around it. The hotel has comfortable and elegant ArtDeco design rooms. From the sky terrace restaurant on the top floor, you can overlook the magnificent scenery of West Lake and the prosperity of Yan'an Road. The hotel provides buffet breakfast restaurant, a 24-hour gym and self-service laundry services. Each room is equipped with a 55-inch smart TV, branded bathroom, smart speakers, and a capsule coffee machine. The deluxe and executive rooms are equipped with American century-old brand Sealy mattresses. , the executive room is equipped with a Dyson hair dryer, and can achieve a smart guest-controlled check-in experience.

Services & Amenities

Fitness Room
Café
Meeting Room
Restaurant
Restaurant
No additional info available
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