Christi5731
April 20, 2024
I have stayed at Santai Villa several times since 2016, and my impression of this time is a bit hard to describe.
It was my first time staying in the elegant room of Building 3. The room facilities are worthy of the room price of more than 700 yuan, after all, it was weekend in the scenic area.
In terms of service, in fact, every service staff is conscientious and responsible. Here I would like to say sorry to the front desk who was angry with me - in fact, I am not angry with your service, this unpleasant mood should be directed at the management: Regarding the issue of disposable slippers, the scenic area advocates not to actively provide disposable items, but I think there is a big difference between "not actively" and "not providing". The so-called "environmentally friendly recycling and disinfected slippers" should be chosen by guests, not forced. Fortunately, the front desk finally helped me get two pairs of disposable slippers to the room.
Building 3 is a small historic protected building. There is a restaurant in the small guest room area on the second floor. A large group of diners were allowed to make loud noises until 11 o'clock in the evening, which seriously affected the rest of the surrounding guests. To be honest, this is the first time I have encountered such a thing.
I hope the hotel management can think about the above issues - don't lack the ability to think from others' perspective just because it is a sanatorium of the Federation of Trade Unions and has no worries about the source of customers.
Finally, I would like to thank the front desk staff again during my stay. Your proper handling was timely and warm.
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