4 Star Hotels in Hebi

The hotel is not far from Hebi East Station. It is located in the Hebi CBD area. It is on the edge of Qi River, with convenient transportation and beautiful environment. On the opposite side of the road from the hotel is Qihe Wetland Park. It is very comfortable to take a walk in the morning and enjoy the fragrance of birds and flowers. The room is clean and hygienic. The door and table, chair and bed frame are all made of solid wood, and even the trash can is made of wood, which is environmentally friendly and healthy. The bedding is relatively comfortable, the evening is relatively quiet, and the breakfast is relatively rich. Li Zhe at the front desk has a warm and thoughtful service. It is a relatively pleasant staying experience and is highly recommended!

The facilities are relatively complete and the sanitation is relatively neat and clean. The surrounding environment is not very good. It is not in a downtown area and is relatively quiet! The service is pretty good, the lady at the front desk is very polite! It feels good to look down from a high altitude. I stayed at the hotel during the Mid-Autumn Festival. The hotel did not give away small dinner plates for the festival, which was a bit regretful! The overall feeling is good!

陳述事實如下：2023年4月30日晚約9：40。我們推着輪椅進入中凱鉑爵酒店大堂，輪椅上坐着88歲高齡老人。今天是我們一家連續在此入住的第三晚，必須要到服務台辦理房卡解卡手續才能進入客房。當我走向酒店服務台時，衹見衹有一位服務人員在給6一7位客人辦理入住手續。我問了一聲，還有別的服務員嗎？這位女服務員回答說“沒有，今天就我一個人＂。我說，能先幫我解一下卡嗎？女服務員回答說，等一會兒。我說，我家老人着急上廁所，先幫忙解一下卡吧。女服務員回答說，我得辦完這些。在此給大家提供一下信息，解卡手續衹需5秒鐘，而辦理完一個客人的入住手續需要10分鐘。6一7位客人，最快需要幾分鐘，自然大家都清楚了。我當時有點上頭，再次強調老人要着急上廁所。女服務員回答說，你得問問你前麪的客人同不同意。我即說，我要投訴你。女服務員從前台中間段位置移到我這邊的機器前，一邊順手給我解卡一邊說你投訴去呀。我說你的工號多少？女服務員回答說，今天就我一人。我說你的姓名是什麼？女服務員回答說，我憑什麼告訴你。那好，你什麼都不提供，不給我通過內部投訴的基本信息，那我就有權拍照記錄，通過攜程進行反映。我當場給女服務員拍照了（如圖），上麪有具體時間和人物影像。反映情況如下：四星級酒店在五一大假的第二天僅有一名前台服務人員，該服務員在明知已入住的老人有內急着急上廁所急需儘快解卡解鎖的情況下，能處理而拖延不辦。並且要求我們問問其他客人同不同意。我想問問酒店負責人，這是什麼天理？我通過攜程交費3晚二間房款入住你家酒店，同時在辦理入住的第一天，又在前台交納了400元押金。這相當於我通過攜程與你酒店簽訂了3晚二間房的住房合同。第一，每天進酒店入住都要到前台去解卡，是否合理？第二，前台服務員在前台工作，履行的是你酒店對我合同約定的服務。如果說必須徵求其他客人的意見，那也應該是你酒店服務員去徵求，而絕對不應該要求我這個被服務對象去徵求其他被服務對象的意見。難道你酒店服務員被授權了管理被服務對象的職責？第三，該女服務員當時是什麼樣的心理？讓一位急需上廁所的坐輪椅的高齡老人排隊等候，且解卡衹需動動鼠標的功夫。

A veritable five-star hotel with high cost performance and excellent service. The room is very new and clean, and the facilities are complete. There are tea bags in the room. I ordered a meal in the evening and the noodles are super delicious. It belongs to home smell. The environment in the courtyard is also very comfortable, and I will definitely stay here next time.

First of all, I want to say that the environment here is really good. The first time I saw the swimming pool and the river view, I was amazed! I didn't expect Hebi to have such a beautiful place! Looking at the scenery and the ecstatic scene of children playing in the water, I felt that the room fee of two thousand yuan was still worth it, so I took the children to visit here again after another week, but this time the experience made me The impression of this place has become very, very bad! ! First of all, in addition to the environment and facilities, a homestay with such a high charge should also have corresponding management and services. However, there is no service here. Most of the waiters are aunts. When I first arrived at the pool, the aunts Sitting and chatting on the loungers by the pool, when you need her help, their attitude is just ignored, and when you need them to bring things over, their attitude is reluctant. This is the second time I have a barbecue here by the pool. The first experience was pretty good. The second time, as if I owe them money, tell me that our barbecue will end at ten o’clock and we have to clean it. When I argued for reasons why no one told me what time I had to end the barbecue last time when I came here, and then they gave me a reason to say that the pool needs a water change at ten o'clock, so I didn’t comment on it! If you told me at the beginning or you gave me a time limit when I came here last time, then I have nothing to say. When they asked them to help me pick up the tableware, they would grind and harp very reluctantly. The focus is on barbecue. I paid for the venue, 50 yuan per person, including venue, barbecue grill, carbon, and tableware. Really, if it wasn't for children who like to play in the water, I would never come again. After waking up in the morning, the waiter here gave me another surprise! Suddenly, I sent a few photos to my WeChat. There were pictures of dirty mats, pictures of tables that were a little burnt, and the size of cigarette butts on the burned area. Then I sent a very stiff sentence to finance and check the cost of compensation. I I was a little confused. I said yes. After a while, I sent me a screenshot. The content of the screenshot is the price of the table. I took a look. It was 2400 yuan. Good guy, is this stealing money? I said, is it because you want me to lose the entire table because of that little bit? Then he sent me a mat cleaning fee of 50 yuan, which I can accept. I brought the child, and the child will inevitably get dirty when playing, and then the table does not need to be fully compensated, and the repair fee is 400 yuan. I don’t know that he gave me a screenshot. What is the price of the table? Would you please show off how expensive the table in your shop is? Or I wanted to compensate the entire table from the beginning. If it breaks, it should be compensated. I told my husband, where did my husband say about the table? Room? I said no. By the pool, my husband was surprised. He said that the things in the public area are what we did. It is also possible that it was originally like that, and no one would pay attention to what it was like before. Then I said that the things in the public area, how can you be sure that I did it? I can compensate the money, but you have to give me an explanation. . . In fact, at the beginning, if the waiter tells me well, I think my mood will be different in the future. My requirements are really not high, I just want to have a better attitude. I booked three rooms for more than 5,000 yuan and brought a few children over to play. I came to consume, I came to enjoy, I It's not to come to see your face or to get angry! A good attitude can solve many problems! Such a good homestay has no matching services. If it is managed in this way, who would dare to come? I advise friends who are coming, you are absolutely satisfied with the visual enjoyment, as for the service, you can experience it by yourself! !

First of all, the hotel is in a good location, a short distance from the high-speed rail station, the traffic is very convenient, the parking lot at the entrance is not small, high-speed rail, self-driving. Secondly, the room area is not small, the facilities are very warm, the sound insulation is also good, the bathroom is dry and wet partition, the breakfast area is not large, but the setting is very reasonable, the taste is also good, especially the spicy soup. It is not very suitable for a little soft mattress, the next day I get up a little back pain, I am used to sleeping on a hard bed.

The room was warm and comfortable, the equipment was very new, and a room with a view of Qihe was specially arranged. The breakfast was quite rich and the waiter was good. The only regret is that the TV does not have CCT V5 and the province's limited TV, everything else is great! Go back next time! !

The overall environment is still very good, the service is also very good, especially the front desk Xiao Zheng is very warm, the only fly in the ointment is that the room is not warm enough, because there is a balcony, the corridor balcony is also open, the house is relatively large, the room is cold at night, dare not wear too thin clothes, dare not take a bath, a bit cold, It should be more comfortable to live in summer.

The decoration style of the hotel is very Chinese, the lobby is large, the front desk service lady is also very enthusiastic, the questions raised can be solved with care, the environment is warm, the room is clean and tidy, the bedding is very comfortable, the facilities are very advanced, the aunt in the corridor is also very polite, making me feel at home.

First of all, as a county-level hotel, the overall is good, the room facilities are not bad in all aspects, the basics are also available, so it is 5 stars. The environment is a bit tangled, the view in the hotel room and the corridor is good, plus the snow when I live, the snow scene is a bit Chinese courtyard style. But the lobby is very large and empty, the layout is a bit unsatisfactory, and the elevator always feels a smell, the room is a bit when it first enters, but not strong The service that made me feel not very good was that when I checked in on the first day, I called the customer service at around 7 pm and two calls wanted to get water, but no one answered. Later, I called the front desk and the front desk arranged to send it. But... The room actually called around 11 o'clock that night (don't remember whether it was almost 11 o'clock or more) to ask what needs! We had already fallen asleep that day, didn't want to answer, the phone rang for a long time, and finally we answered, a little angry. After waking up, I lost sleep... Alas, the intention is good, but there are ways to do things. Finally, two questions, the room is not 45 square meters, absolutely no, stayed in so many hotels, the size of this room is basically about square with other hotel standards. Sustained There is also that even if you have already paid the room fee on Trip.com, you still need to deposit to the front desk. The front desk said the reason, I refused. The webpage did not write, nothing was informed in advance, this is not a pre-authorization of the room. In the end, the front desk did not force me. Communicate with their leaders. The front desk lady is not bad,