My wife and I spent five nights here. Although we enjoyed many aspects, such as the exceptional food and the amazing game drives led by Solly and Steven, we encountered several issues that greatly detracted from the experience and where the management did not meet the standards expected given the rates: We had problems with the maintenance of the rooms, for example: a wall-mounted toilet paper holder was loose and falling to the floor; a water tap was loose and tilted and an insect was peeping out of the hole at the base; the AC remote control was broken and you couldn't tell which mode it was in (we used it in the wrong mode for a while); the pillows were poor quality and worn (lumpy); and the hairdryer had no adaptor so didn't work. The cleaning was also poor. We had candy wrappers on the floor from the previous guest, some towels were musty throughout our stay, a bathrobe was visibly dirty and the outside shower was never cleaned and had lots of hair from previous visitors. In addition, our few requests (to fix the water tap, to get an adapter or a hairdryer, to change the AC remote control) were not responded to well, and the booking of activities seemed confusing as we were sometimes given contradictory information. Incidentally, after doing the Panorama Route and hearing from other guests, we think the best you can do is stick to the Game Rides, which are great. Another aspect that affected us was the staff's poor handling of a guest's bad behaviour. Finally, the method of payment - taking credit card details over the phone - is inadequate and raised our security concerns. While the warm hospitality, the delicious food, the other guests we met, and the game drives were great positives, the issues I mentioned significantly affected our overall experience. I emailed my review to the management on the day of my departure a week ago, but haven't received a reply.