Guest User
October 4, 2023
This is the most unqualified five-star hotel I have ever stayed in. I'm from Shanghai, so I don't want to complain, but it's not that I'm demanding. After all, the price is five-star, and the cost is also the cost of Shanghai five-star, so I just wrote some facts and feelings for everyone to learn from.
The facilities are very old, very old! It must be at least fifteen years out of date. And there is serious mold, especially on the first floor. The hygiene of the room is also at a three-star level, with a lot of dust, mildew, and stains. The bedding also feels like it has been used for a long time and has been washed very white. Because the room was arranged on the first floor, there were mosquitoes and there were a lot of bugs. To sum up, the facilities are very old and the hygiene is really... tsk tsk tsk~
Let’s talk about service. The breakfast was great. There were more than 11 people, but the hotel was not fully prepared, especially the noodle stalls, which were unsightly. Moreover, the service attitude of the little brother was very poor and he basically ignored people. Finally, cook a large pot of noodles, then grab a handful with a plastic glove and place them in each bowl. The guest said that there were still vegetables to be cooked, so he replied that he could just pour them in. Milk, juice, fruit, just like an express hotel. There was too much milk and water, the juice was relatively low-end concentrated, the fruit was not fresh, and the watermelon was overripe. To sum up, don’t eat breakfast.
There was a small episode in the middle. I booked a double bed online. When I checked in, I was told it was a double bed. After some coordination, I was told that the double bed was a double bed, but there was no room available. After waiting for a while, I was finally told that it would be upgraded to a deluxe one, but I could only. at first floor. Or choose to stay in a suite for the first night and change to a king bed for the second night. I chose the first floor because I didn’t want to fiddle with anything. But when I got to the room, I found that the Apple pad couldn't connect to the Internet. The kid wanted to watch cartoons but couldn't. The guy in charge of the network said that sometimes Apple devices in the hotel couldn't connect to the Internet. I got a wireless router, but it still didn't work, so I used The mobile hotspot is for children to watch cartoons. The hotel took the initiative to call us the next day and said that we could change rooms, but because we went back too late, we didn't want to go through the trouble so we didn't change rooms. The hotel can track the room status and actively change rooms for guests, which shows that it has service standards and procedures, which reflects the standards of some star hotels.
There was only one person left. I inserted a card to get electricity in the hotel room. I forgot to get the room card when I went out to get takeout. My wife fell asleep in the room because she felt uncomfortable, so I went to the front desk and asked for another room card. The front desk replied that the room was fully occupied today. I didn't have enough cards, so I asked my aunt to open the door for me. When I strongly requested to apply for another room card, she reluctantly did it. The room is full so there are not enough room cards. This is an incredible reason. It seems that the room cards have been eliminated during the epidemic.
Original TextTranslation provided by Google