The Federal Palace Hotel and Casino

The hotel itself is pretty old, the rooms are poor condition for a Lagos hotel at that rate however my room was very clean. The staff are the best and room service was excellent. The food itself isn’t the best but not the worst. Try to avoid ordering continental food and order Nigeria dishes they are delicious.

Most pathetic of all the hotels I have stayed with. It claims to be a 5 star hotel but it doesn't even qualify for a 3 star based on their level of services. Staff is completely uncooperative. They are only good at following up with the guest/s for payments. Their rooms are unclean, washrooms are dirty, ACs don't work, neither in the lobby not in the rooms. So basically, it's completely worthless to stay here. There are far better options available at a lower cost.

Sad to say this, but will never stay at the FPH in Lagos again. What you pay, and what you get, does not match, sorry. Check in was fine, except they charge you for additional food and beverage on the check in. Not a reserved payment, no, the full amount. By check out, I noticed, the amount on the invoice and the amount charged on my business credit card, did not match. I ask, if they could please credit this overcharge from their side back to my card. They tell me, no, this is not possible, I can get Naira, but they cannot reverse back to the card!! you check out on the hotel, to go to the airport, so what I need Naira for? I have ask to see the manager, but was told, he sleeps. Fine this is fair to me, but how is standing in? They could not answer this to me and just waited and served other clients. Sorry guy, this is just not on. Most of the seats in the hotel lobby are dirty or stained. To the room, the bed needs urgent changing of matrasses, as the existing ones, are really passed their days. The water out of the taps, is brown. The toilets flush, when they feel like. The hinges are broken, so the whole door is not functioning correct. At breakfast, I fetch my coffee myself, yes the one waiter was busy chatting with the one girl, and she was prettier as me, so I understand. Positive, the waiters at the bar, are very friendly and helpful. Therefore my decision, I stayed there numerous times, but sad to see how the service and the infrastructure just goes down.

Totally outdated, room stinks, stained towels & carpets, food not great and premium charges for ironing, as they wouldn’t supply iron & the board for free.

We had a poor impression of FPH as a venue for accommodation and events, but Billy Oguchi, changed our impression. His attention to our needs made our stay memorable. Because of him we plan to return next year. Some of the front desk staff were not so friendly and willing to resolve issues, but Billy was exceptional. The facilities were very good and worth advertising.

Definitely one of the worst hotels I’ve stayed in Lagos. This hotel is NOT 5 stars or luxury at all. First of all, check in takes an absolute decade! I spent about 40 minutes just trying to check in and the rooms person attending to me wasn’t even pleasant or warm. He was just acting like he was tired and started asking me for my phone number and email. I told him to use those provided for my office and he was being difficult about it so I lost my patience and yelled before he dropped the matter. Another lady then came over to assist. After the long and annoying checking in, I finally got to my room on the 4th floor and was surprised by the amenities. VERY BASIC, nothing luxurious for the price one pays to stay here. Room was small, bed was small (definitely not king size), bathroom is basic and outdated. Everything is very old and my biggest complaint, the room is only equipped with ONE PLUG! So if you need an extension cord, they tell you to pay a deposit of 5,000 Naira to put one in your room otherwise you only get one plug. I have never in my life experienced such farce. How can a hotel chain not have plugs for customers staying to charge their phones and laptops????? This is definitely the LAST TIME I’m staying here. I have nothing nice to say about the hotel. Only thing I enjoyed was the pool but you’re better off staying somewhere else and just coming in to use the pool. I recommend Lagos Continental or Eko Hotel if you’re looking for a comfortable and luxurious hotel experience. This is definitely not it.

Hotel rooms are decent size, property is large but still feels cozy and service is exceptional. Great place to stay and relax and even conduct business transactions. I'll definitely go back

Terrible room reservation service, booking a room takes hours. And their front office call center staff are very unprofessional. No response from only booking option which is Email No open media or quick response support, while most lagos hotels offering friendly and convenience services Not booking rooms again with all those difficult procedures