Maurice
September 12, 2023
Hadn't stayed here in about 4 years now. Had similar issue again did last time. After i booked on *******, i called the front desk to make sure my reservations was all set. ******* had rooms at all the same price. I booked a king bed. Was told with a dog i had to get a queen size. I agreed to that. Told the lady to be sure to makes notes so i wouldn't have any issues at check in . When i arrived to check in, after a 14 hr drive, the lady at the front desk told me with a dog, i had to take a regular size bed instead of a king size. I explain the phone call i had last Sunday and was promised a queen size bed because i booked a king. She became argumentative and caused a very uncomfortable situation. She ended putting us in the queen bed room finally.
Seemed like Customer service class wouldn't hurt.