Sanctum London Maida Vale

Sanctum Maida Vale is a limited service apartment hotel in Kilburn Park. It doesn't have restaurant, yet there are over a dozen within 2-3 blocks. Many are excellent, and many deliver. They don't put a mint on your pillow at night , yet there are many fluffy pillows and extra towels. Way more than my wife knew what to do with. There are many mass transit options within 3 blocks. (Underground, Overground and Busses) Access to most of London is quick and easy. You have a Starbucks, Tesco (Small Grocery/open late), Library within 1/2 a block. You have M&S Food, Boots/Pharmacy within about 2 blocks. The rooms are spacious, comfortable and clean in an excellent neighborhood. I have stayed here multiple times and my family always looks forward to returning here.

Friendly helpful staff. The place was clean, comfortable, quite, and with everything we needed. We stayed in kilburn, it was well situated and the tube is very close. You have a supermarket conveniently located just on the street, and plenty of places for food.

Absolutely outstanding place to stay, great customer service, spotlessly clean, extremely well equipped and even got a complimentary upgrade from a studio apartment to the deluxe apartment. Couldn’t recommend more!! Thanks Josh

I requested for an extension of my stay to the concierge who failed to update my request and i was asked to leave the property even after offering a cash payment for the extension

Checked in on a Friday. Supposedly has daily housekeeping but for Sat and Sun they only three out the trash. Called on Monday asking for housekeeping and was told it's scheduled for Tuesday. So we were expected to survive on one set of towels for three days. Had only small bottles of shampoo/body wash and these were never replenished. The combination washer dryer is completely useless as a dryer, clothes never dried. Dish washer tablet also only replenished once for a 6 night stay

Our stay at Sanctum London Maida Vale in May 2023 was filled with disappointment and frustration. From the very first day, it seemed that something was constantly going wrong, and the customer service we received was absolutely terrible. Upon arrival, we discovered that one of the two showers in the apartment didn't work properly. Only hot water was available, while the cold water faucet was malfunctioning. The maintenance person who came to address the issue advised us to shower in the hot water, claiming it wasn't boiling. One of the major issues we encountered was with the so-called "fully equipped kitchen." However, none of the kitchen appliances were functional. The stove top failed to heat up, rendering it useless for cooking, and the toaster didn't work at all. It was incredibly frustrating to have a kitchen that was advertised as fully equipped but lacked even the most basic functionality. Even worse, the dishwasher was connected to the sewer through a flexible pipe that was carelessly dropped into the sink sewage system. As a result, the dishwasher leaked and drained wastewater onto the kitchen floor. This not only created an unhygienic environment but also posed a safety hazard. The inclusion of (3) pool and gym vouchers seemed promising, but even this aspect was marred by the hotel's disorganization. When we inquired about the vouchers, we were informed that the manager had already left for the day (at 6 pm), and it took significant effort and argumentation to obtain them. However, upon reaching the pool, we were shocked to learn that children were not allowed after 6 pm, although we were specifically told by the reception that the pool is open until 9pm. This lack of communication and mismanagement of the facilities ruined our evening plans and further highlighted the hotel's incompetence. To top it all off, we requested a one-hour late checkout, asking for a checkout time of 12 pm instead of the standard 11 am. Despite the hotel being virtually empty, our request was inexplicably denied. This inflexibility and unwillingness to accommodate a simple request demonstrated a disregard for guest satisfaction. To top it all off, we requested a one-hour late checkout, asking for a checkout time of 12 pm instead of the standard 11 am. Despite the hotel being virtually empty, our request was inexplicably denied. This inflexibility and unwillingness to accommodate a simple request demonstrated a disregard for guest satisfaction.