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5 star

Sanctum Regent's Park
4.4/513 Reviews

Sanctum Regent's Park

London|2.21km from Toomai
The booking and check-in was very smooth. The lobby is impressive with a 24-hour front desk service. We checked in late in the night and were very impressed with the generously size 3 bedroom apartment with four full bathrooms. Our family of four became six after two nights and five for the next few days. In the last four days we were only four people in this huge apartment. All was going well until the day… Our grandson came back from London Zoo with face paint which we later decided to remove before he went to bed. We used one of the towels (wetting it) and got the paint out. Agreed that 1/20th of the towel was stained which is typical but having done that several times back home, we knew it needed just one wash for the colour to get off the towels. My husband got a call a few hours later on the apartment phone, from one of the reception staff by the name of Mr. Krzysztof, telling him that there was blood on the towel and it was ruined. Several points to make here- when you assume something or go on heresay you always give the other accused party a chance to respond. My husband told him it was face paint but Mr. Krzysztof stood his ground also ignoring the black paint that was with the red paint (spider man theme ). Secondly, he did not ask how the guest was if he had seen “so much blood”. He could not be bothered and said we had to compensate for the towel! I went downstairs a little while later and had a conversation with him in a stern tone but never raising my voice. He refused to believe me so I asked to speak with the manager. He called the manager and told him that I was screaming in the lobby. The second staff at the front desk is proof to the fact that I did not raise my voice. Viola! The manager voiced the same words as Mr. Krzysztof and said it was blood! All based on what was told to them by housekeeping who did not speak a word of English. I told him that this was a insignificant cost to the company if at all the towel was ruined and he said it was not as they were “a small company” and could not absorb the cost. I didn’t know that there were many meanings to the term “small company”. It also meant that you had to go to front desk to get extra sheets, you are given only seven towels as that is the number of maximum guests allowed in the apartment of that size and no more (they actually made me go and check how many towels and hand towels I had and report back to them so they could decide if I could have more) and also, all the toiletries are just a starter kit as per the manager. You have to then use your own and nothing is replenished. There was one day that two towels were not replaced in one of the bathrooms and they refused to believe me that the towels were not replaced. What is it with these towels! The conversation ended with me asking them to wash the towel and see the outcome. A wet towel came back to me a little while later, with tiny smears of red still on them. I washed it in the apartment , completely back to its sh

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Reviews for London Hotels

Searching for hotels near Toomai? Compare room rates and reviews to find your ideal stay.
Charlotte Guest House
4/541 Reviews
When my husband and I decided to extend our stay in London and needed last-minute accommodations, Charlotte Guest House was recommended to us by a family friend who lives nearby. We couldn't have been happier with our stay here! Charlotte Guest House offered just what we were looking for: a no-frills room that was reasonably priced, clean, aesthetically pleasing, and appointed with a kitchenette, ample shelving, and a freshly updated bathroom. Though we ourselves didn't take advantage of these spaces, there was a communal gathering space and kitchen for guests. Checking in and out was simple and Eddie, who welcomed us at the front desk, was hospitable, helpful, and informative throughout our stay there. Any other staff member we ran into during our stay was similarly friendly, accommodating, and eager to offer assistance. The location was great, too--just a few minutes' walk away from the West Hampstead stop on the Jubilee line and more or less right across the way from a street full of great restaurants, cafes, and cute shops. We took full advantage of the breakfast discount offered to guests of Charlotte Guest House at the nearby Lola's Cafe, which has a fantastic menu, quality food, and pleasing ambience. Without reservation, I would recommend Charlotte Guest House!
Quality Hotel Hampstead
4.1/582 Reviews
Stayed for the second time, I feel very kind, my English is not very good, the service staff is very responsible. Breakfast is very generous, in addition to omelettes and toasts, it is full every day. Close to the subway station, easy to eat and supermarket nearby. There are also Chinese restaurants, and the taste is ok. I like to live here. The room is relatively comfortable, quiet and safe.
The Black Lion Pub & Boutique Guesthouse
4.5/534 Reviews
Have been to The Black Lion before but this is the first time since the revamp. In terms of stunning architecture, this is my favourite pub in London hands down. The ceiling is particularly stunning. Friendly welcome from the bar staff, grabbed a drink and then headed for our reservation in the the VERY impressive and refurbished dining room. Cannot recommend the new Indian menu highly enough. We had a range of dishes as an impromptu tasting platter and everything tasted fresh. Amazing flavours and even given a carry out container to take the leftovers home. All washed down with some delicious German Rothaus Pilsner. Will be going back ASAP!
Palmers Lodge Swiss Cottage
4.1/577 Reviews
I was worried because it was a 28-person room, but it felt rather safe, the service was good, and I never had to wait for a shower! It's a bit far from the center of the city, but I think it's 10 minutes away by subway! The subway also comes every 1-2 minutes, so there was no inconvenience. The beds are soft and there are blackout curtains on each bed, so I slept soundly!
Sanctum Belsize Road
4.4/554 Reviews
Worst experience ever! Never thought this would happen when booking a 5 star appartement (€1000 for 4 nights) Booked for 3 people, 1 bedroom and the sofa couch for myself. First night slept horrible, the bed of the sofa couch is so thin you can feel the iron bedframe through the bed which hurts. I told the reception about it and the first thing they said: we never received complaints about this and we do not have another bed. To make it a bit more comfortable for myself I put the couch pillows on the floor and the bed on top of that. I had to try something. Still not the best however. The next day I went to the reception again to tell them I now sleep on the floor. Again the person told me they never heard anyone complain about the sofa couch before. (As if I like sleeping on the floor?) Of the bed was ok to sleep on I would not have slept on the floor obviously. She told me I could upgrade it to a 2 bedroom appartment but I had to pay for it. Really? I Just told you I sleep on the floor because the bed is not right and now you tell I have to pay for an upgrade. Unbelievable really! They would bring an extra topper to the room to lay in top of the bed, but this never happened. Would never come here again! (The appartement itself is very nice and the bed in the bedroom is also very good I got notified about)
Maitrise Hotel Maida Vale - London
3.4/5105 Reviews
The worst hotel to stay in Europe! The room is very small. I knew that this hotel might be assigned a windowless room when I booked it, so I can open the room and see that there is no window. . The table in the room is the smallest I have ever seen, and I can't put anything down. There was only one phone on the bedside table, and I put two glasses of water on the phone and there was no place to put the phone. The worst part is that this hotel is too soundproof! I often hear the floor upstairs screaming! Then there is the sound of the water pipe, I am not too light to sleep, in the middle of the night is probably awakened by the sound of the bath upstairs, the continuous water sound is too noisy! I knocked on the wall and it was all empty. It felt like a partition, and occasionally I could hear the voice next door. There is no toilet lid or even a lid. Although the air conditioner has a heating function but does not blow out the hot air, the British in August freezes and I tremble in the quilt. The corridor is the same as the maze, it is on the first floor, but it has to go down the stairs to the room. The corridor is very narrow and can only accommodate one person. The quilt opened and there were other people's hair. Anyway, it is a very rubbish hotel. It’s no wonder that this place in London is so cheap, I don’t know how to judge three diamonds.

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More about London

An Introduction to London: UK's Vibrant Capital

London, the capital city of the United Kingdom, is situated along the famous River Thames. Known for its iconic landmarks, diverse culture, and captivating history, London offers a myriad of experiences for every traveler. Here's a fun fact: London was the first city in the world to have an underground subway system, fondly known as 'the Tube'.

Navigating Your Way to London

Most international visitors arrive via London's key airports - Heathrow, Gatwick, or Stansted. From there, trains, buses, or taxis offer convenient travel into the city. If you're not a UK citizen, it's essential to check visa requirements ahead of your trip.

While the British Pound is the official currency, most places accept major credit cards. English is the widely spoken language in London, although you'll likely hear a diverse array of languages due to the city's multicultural nature. Remember to respect local customs, such as queuing in an orderly manner, a practice taken seriously by Londoners!

London's Premier Attractions

From the majestic Buckingham Palace and the historic Tower of London to the dynamic modern art at Tate Modern, London's attractions cater to every interest. For breathtaking views of the city, the London Eye is a must-visit. Explore the British Museum, stroll through Hyde Park, or catch a show in the West End for an unforgettable London experience.

When to Visit: London's Weather and Packing Tip

London experiences a temperate maritime climate. Summers (June to August) can be warm with temperatures in London reaching up to 73°F (23°C), while winters (December to February) are generally cold and damp. The city is known for its unpredictable weather, so packing layers and a waterproof jacket is recommended. The best times to visit London are during spring (April to June) and fall (September to November) when the weather is mild and the parks are in full bloom.

Choosing Your Accommodation in London

For those wishing to be in the heart of London's cultural scene, the Z Hotel Piccadilly is conveniently located near landmarks like Trafalgar Square and the National Gallery. For food enthusiasts, the stylish Ham Yard Hotel in Soho is surrounded by a plethora of eateries.

Budget-conscious travelers might find the YHA London St Pancras a viable option, while business travelers may opt for the convenience of the Hilton London Bankside, close to the business district. If you're seeking an Instagrammable stay, consider the artistically designed Mama Shelter London. For convenience to the airport, consider the Sofitel London Heathrow.

Why Choose Trip.com

With Trip.com, planning your London trip is hassle-free. We offer an extensive selection of flights and accommodations to match your preferences and budget. Plus, with every booking, you earn Trip Coins, our loyalty reward, which can be redeemed for attractive discounts on future travels. So, whether you're off to witness the Changing the Guard ceremony or to enjoy a traditional afternoon tea, let Trip.com guide your London adventure for an unforgettable experience!

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