The Shore Hotel & Residences

This Hotel and Residence is equipped with huge rooms, an effective strategy to impress their guests. My feedback for improvement are as follows: 1) To guide their guests on the exact level of hotel rooms. 34005 is written on my room card, there is no 34 displayed on elevator button. I returned to reception and was told it is level 33A. 2) Waiting for your/my turn to enter any one of the four lifts is a painful task during peak season. 3 min to get into a lift. To get from level 33A to G floor can easily consume you at least 8- 12 min as it stops on each level. A baby boy was crying in his stroller while waiting for the lift to reach G floor. He had been in the poorly ventilated and congested lift before me. We met at level 33A and it took us 7 min to reach G floor. 3) To provide more varieties fof breakfast buffet.I understand that this hotel offers an affordable price for a comfortable stay especially for a big family and much better than the small hotel rooms at Jonker Walk. We can't complain much on the buffet spread. In my humble opinion, the hotel can add two or three dishes representing the Peranakan culture in Melaka. It would be a wonderful experience for us. 4) For first-time visitors like me, do pay attention on the huge car park on level 7. There are at least 3 lift lobbies and I ended up reaching Swiss Hotel lobby, De Wan restaurant and the actual hotel lobby itself during my one night-stay. A clear signboard(s) of which lobby reaches which hotel/retail outlet can be helpful. 5) Most importantly is to adopt best practices for welcoming and greeting your guests at the reception. As I mentioned, not all of us would know that level 34 being written on our room card is actually level 33A on elevator button. Alerting/helping them/me is a great way to go beyond and leave a lasting impression. Thank you

Please make sure you ask receptionist whether double lock function or not. I had terible experience recently when i thought my door was safe when i locked! I came back from dinner and i sure and confirm i double lock my room already. But unfortunely someone can enter my room while i’m in there! They apologize said system access for room problem that night and offer free breakfast and change the room. Maintenance came also cannot fixed the door. I change the room. My mum was shaking whole night! I also feel very scaring and shaking whole night thinking what can happen to me and my family that night. Photo attach is the stranger’s bags that suddenly have in our apartment. Luckily all people are in bedroom already when someone enter and put his bags.

The hotel has a really nice pool for children all ages 1+. The rooms are very basic and expect no housekeeping during your stay. The lifts are really something to not look forward to. At peak times you can expect as long as 10min for an elevator to arrive. Car park at level 8 very bad signs. You need to park in the zone with green outlining. Take the elevator on the shore residences side. Breakfast is at ground floor. Swimming pool accessible 9th floor. Rooms are 10 and above up to 41. You need to use the elevator a lot.

room is clean and the worker very friendly I asked a lot of stupid questions they also very patient hhhh

Long queue for breakfast. Not well manage. Slow check-i. Located strategicly along Sungai Melaka. Many food stalls.

Waiting lift a disaster 41 floors only 2 lift working another 2 always on service, even breakfast needs to que 20mins . Hotel is dirty avoid at all cost

Good location. The shopping mall downstairs not that many shop but walk out from building can find lot of local food. Near to Jonker street . The only thing to complaint is the lift was super slow.

Free parking at 7&8 floor Big Room Near kampung morten Breakfast until 12noon Pool share with Swiss Garden Hotel

Repeatable. Stayed 4 nights. Shopping centre on level G 1 2 Nice room, needs maintenance though Elevators cannot handle guests in peak times. Wait 15 min for an elevator Pampas on 41st floor hs nice food.and.nice views