Guest User
August 16, 2023
Upon arrival we were told that our room was not yet available so had to wait an hour, this wasn’t really a problem. After lugging our cases up 3 flights of stairs as the lift was out of order we found that the room was not the superior room that we had paid for. There wasn’t a kettle, proper shower, air con didn’t seem to work and the complimentary water everyone else had got was not there. We told reception about this and were told that the room was superior, this was not correct as the superior rooms have showers only, ours had a bath/shower. Long story short we eventually got moved to a superior room but there was minimal self catering facilities, no cooker or sink so we had to wash the pots in the bathroom sink. We took this as it was the only option available. As there is nothing around the hotel we really struggled at lunchtimes. Location- a good 20 minute walk to Son Bou which was fine for us, there is a bus that you can book but it’s a bit of a free for all when you try to get on at your designated time. Hotel grounds are lovely with great views WIFI- shocking, next to useless Air conditioning- not great, better in the newer rooms Breakfast- lovely buffet breakfast, plenty of choice. Pastries, cereal, cooked breakfast, juice, tea, coffee Evenings- only one bar open, the piano bar is permanently closed. Not enough chairs, we had to sit on the steps a couple of nights. The bar closes at 10.30pm Pool- lovely clean pools, great for kids. The first few days we could get a sun lounger at 9am easily but as the hotel filled up it was the usual 6am towels down scenario so some extra beds would be beneficial. Flies- lots of flies, never had this before in Menorca. There were a nigh**are when eating, lots of people moving tables to avoid them but they were literally everywhere. One of the locals said that it was unusual that there were so many. In all we had a lovely holiday there was just a few little things that would put us off staying here again.