Drury Inn & Suites Middletown Franklin

This staff went out of their way to find us a last minute room when we had an awful experience at another local hotel. The room was very nice and the bed was wonderfully comfortable. Breakfast was great. I can't say enough about the staff and how lovely they were. Greeted us by name and helped with a smile. I have family in the area and am that way often. This will be my go to place to stay from now on. I wish I had discovered it sooner. Location is pretty great right near I75. Lots of restaurants nearby.

Best hotel experience we’ve had. Great staff, very friendly and accommodating. Great deal for the price. The room (suite) was gorgeous! Pay the extra money and book a suite. You won’t be sorry. Location was great. Close to the ****** and several restaurants, plus good shopping nearby.

We enjoyed everything about the hotel, especially the evening drinks and dinner. That was a lot of fun. There was a bit of road noise in the morning but I am a very light sleeper so that may not be anybody else’s experience. It’s too bad this chain is not in Canada

Great stay at the Drury in Middletown. Stayed here years ago, and it hasnt changed. The meal and drinks in the evening is a game changer. Breakfast was fantastic as well. Staff are very friendly, and the hotel is very clean. Thank you very much.

This hotel is a five-star hotel in my book My husband and I went there for our wedding anniversary everything was just wonderful it was quiet and there was a basketball game the weekend that we want everyone on staff was professional they were caring they went out their way to make sure that your stay with them was the best it could be I definitely will stay here again I have stated other Drury suites and they are just as well the best thank you for making our stay wonderful.

Close to the highway. Welcoming entrance and breakfast area. Small pool and hot tub for the size of the hotel. Hallways clean and quiet. Rooms clean and very sound proof. Beds were comfortable and very clean! All staff that we interacted with were friendly.

Beautiful. Food supervisor was asking everyone how things were. Didn’t like children handling the food without their parents. One child emptied her uneaten popcorn back into machine and when we told supervisor machine was totally emptied. The breakfast was great but again free food offers can be abused when people load a cooler. The hotel was perfect and we will return. Koodos to all staff

I probably would have given this hotel a 4 or even 5-star rating if it weren't for the fact that the ELEVATOR WASN'T WORKING (!) and they didn't mention that when I made the reservation. It's a 4-story hotel and, upon arrival, we were told that the elevator was under construction and wouldn't be usable for 4-6 WEEKS! The hotel staff is lovely, and they were able to give us one room on the first floor and one on the second. We were grateful that we didn't have to deal with stairs, but the first floor rooms are not only by the pool, but are also in the main traffic pattern from the stairs to the lobby. There is no soundproofing and the ceilings in the first floor rooms are high, so the noise level is hard to tolerate. Add the elevator construction noise (right around the corner from our room and starting around 7:30 a.m.) and you head into nightmare country. The breakfast was good and offered a variety of options. We were pleasantly surprised by the complimentary dinner and happy hour that were also offered. The room was clean, but only had one uncomfortable upholstered chair, with no ottoman, plus a desk chair. It would have been nicer to either have 2 upholstered chairs with ottomans or a small sofa with ottomans for those of us who need to elevate our feet at the end of the day. The bed was comfortable. Again, I emphasize that the staff was lovely - warm, welcoming and helpful, which made up for some of the challenges and sleep deprivation.