Anonymous User
March 31, 2023
Good value for money, the whole family can stay in one room.
The front desk informed that Manxin has a higher positioning than All Seasons, but the overall facilities are relatively old. The elevators can be used without swiping a card. The All Seasons elevator next door requires a swipe card to use. The overall feeling is that the facilities are indeed not as good as All Seasons. Here are the dissatisfaction caused by the facilities. Got it
I stayed with a family. There was always loud noise from the air duct on the second floor. The air conditioning and exhaust were not turned on in the room. I couldn't bear it.
When I was sleeping on the second floor at night, I heard obvious dripping from the water pipe. After enduring it for more than half an hour, I couldn't bear it anymore and informed the front desk. (It should be that after soaking in the bathtub, the dripping will continue for more than an hour, and then the sound will stop.)
The most speechless thing was that it was 12 o'clock in the middle of the night, and the elderly and children were already asleep on the first floor, so the hotel staff was asked to go to the scene first to listen to the noise.
Then I went to the lobby and asked if I could be given a separate room to sleep in first. But the front desk said that they can only change the entire room. I told the elders and children that they were already asleep and only the second floor was affected by noise. It was unreasonable for the whole family to change rooms at 12 o'clock. At this time, the front desk said that the staff who went to the scene did not hear the sound of dripping water. I was very surprised and approached the staff member to confront him. At this time, the other party insisted that the noise was not the sound of dripping water, but the sound of other electrical appliances. Regardless of whether the noise of electrical appliances is considered noise, why was he unwilling to admit such an obvious dripping sound, even though he was clearly at the time? Upstairs, he nodded and admitted it. He was very angry and said that he could go back and listen to it now, or go back to the second floor to record it for verification. At this time, the front desk went to communicate with the leader. The leader said that no matter what the reason, he could arrange a separate room for me to rest, but he could not give me a room card. I had no objection to this solution, but I insisted on going back first to record the dripping sound for them. , because I personally don’t understand why the sound of dripping water is so obvious and why I turn around and don’t acknowledge it. But when I went back, the sound of dripping water disappeared. After that, I told the truth and went back to the room to rest. Although the noise in the air duct continued all night, at least I could fall asleep without affecting my rest.
The above is the entire story of this episode and what I personally felt was a poor experience.
Service: Except for the irritation that the staff did not acknowledge the dripping sound, the overall service was good. They were very polite to the guests and still hoped to appease the guests when disagreements occurred. The service of other staff will also be given full marks. If it were not for the change of confession before and after, I might have praised it by default, but I still hope to post the problem in the hope that it can be improved.
Original TextTranslation provided by Google