I have stayed at Nanjing Zhongshan Lake Jinling Wenjing Hotel many times since its opening, and it has received good reviews. Because it is managed and operated by the Nanjing time-honored Jinling Hotel, as a Nanjing native, I have an extra sense of intimacy and trust. However, the check-in experience during this May Day trip was very poor. I booked 2 deluxe twin rooms. After checking in, I found that the hardware facilities and visual area of the room did not match the photos published by the hotel and the review photos posted by other guests. Instead, they were consistent with the business twin rooms. The photos between the two rooms were quite similar. I communicated with the hotel through the platform and was told that there was no mistake. The biggest difference between the deluxe twin room and the business twin room was whether there was a bathtub or not. I suddenly realized that it was indeed not a mistake. Is that considered cheating? If you make a mistake in informing me, I can still accept it, at least it was unintentional! It turns out that from the hotel's point of view, the key criterion for measuring room type is not the room type photos you publish, nor the hardware facilities, nor the size, but whether there is a bathtub or not! I would like to ask, before we book a hotel, the price of each room type is different. Our standard for judging the difference between room types can only be based on the photos published by your hotel and the room type reviews of other guests, or based on the definition of your hotel. It is measured by so-called "standards", and the "standards" you define are not clearly marked in the photos and room descriptions. How can we, the guests, judge it? Or is it your hotel that has the final say on all "standards" and we, the guests, pay the bill? If this is the case, please make the "standard" remarks clearly and don't make the photos "deceptive". Please inform the guests before check-in so that the guests can spend clearly. Even if everything is based on the actual product, can you let the guests see the real thing? Pay the bill? I have posted photos of the room. Compare them with the photos you have posted. Don’t deceive yourself! Here, I would like to thank the Ctrip platform for helping to communicate and actively solve the problem. On the other hand, the hotel responded: "Is there a bathtub?" and informed me that there was no mistake!
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