Take a moment to write down the experience of this trip: (Check-in) 1. Booked an executive two-bedroom suite in advance, checked in at the hotel at 16:00 that day, and was told that the room had not been cleaned. First, we opened the card and then entered the room to wait. After arriving in the room, two aunts and an old uncle were cleaning. The old uncle told me that the last guest had a birthday party in the room, and there were many balloons in the room, so the cleaning was time-consuming, and this delay was accepted. But the strong smell of alcohol on the sofa in the living room told me that I sprayed the deodorant, and the smell would disappear after a while, so I accepted it. Then I thought about why I didn’t spray the smell at the beginning of the cleaning since it took two hours to clean. Agent; 2. There is a kitchen in the executive two-bedroom suite, but pots, knives and tableware are not provided. The front desk informs that tableware and chopsticks can be rented for 38 yuan, but the pots and knives need to be brought by the guest. , Very speechless, who can do it. After coordination with Ctrip's customer service, the front desk agreed to rent cookware and props for 38 yuan, plus a set of tableware and chopsticks for 76 yuan per day. I took a closer look at the induction cooker. The thick greasy layer on it, the dishwasher accessories and the empty bag of dishwashing powder were all thrown into it (see the figure for details). 3. The guide rail of the closet door in the room is stuck and cannot be opened, and there is no hanger in the room. I called the front desk and said impatiently that the guest usually brought it. I must ask a very impatient male waiter to deliver it. The hangers shown in the picture are not as good as the configuration of the guest house. 4. Adult garbage can be seen everywhere on the ground, laundry room, and bathroom, as shown in the figure. The telephone in the room cannot be used. After the male waiter tried it in another room, he told me that the line was broken, and someone from the telecommunications company needed to come to repair it. (Check out) Note that it is based on hygiene issues and the smell of wine on the sofa in the living room. I contacted Ctrip and asked to check out about 1 hour after check-in (this 1 hour is waiting for the smell of the sofa and various repairs), and I was told that I need to pay a check-out fee , Ctrip eventually borne this part of the check-out fee (117 yuan). I have used Ctrip for nearly 20 years. I have this experience for the first time. Considering that my wife and children are all there, I don't want to affect my mood, so I can only swallow my acquiescence. I hope that the hotel can make improvements internally after seeing this review. I believe it is not just me who will experience this kind of experience.
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