Anonymous User
October 30, 2023
Because it was an early flight, I specifically chose an airport hotel and a brand chain hotel. The overall experience of the hotel is relatively poor. I hope this objective and truthful evaluation will be helpful to travelers and attract the attention and improvement of the hotel. 1. Supporting facilities: The hotel is relatively old as a whole, the room smells of mold and moisture, and the carpet has traces of previous painting without any treatment; 2. Room hygiene: there are slipper covers from the previous guest, and there are walls on the carpet. There were zippers on the leather and carpet from an unknown age (the residual garbage was obvious), and the bathroom shower gel was opened and used but not replaced (foam appeared just after I picked up the bottle, which is simply unacceptable). 3. Service staff: Maybe because it is a hotel owned by China Eastern Airlines, there are many reception staff, just like at home, there is almost no communication and service. When checking in, the girl at the front desk did not confirm the room price and room type, and even scanned the ID card and placed it directly on the machine. , I also need to confirm with him whether we need to come over to scan, but there is no service communication. When checking out, we and the crew went to the front desk one after another to handle business. Just because it was our own home, the front desk staff didn't even get up from their chairs. A relatively shocking stay experience.
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