Castelli Hotel Nicosia

It’s close to the bus station and border so it’s great. But I think the hotel and room itself are a little outdated.

Fair prices and facilities. Room were small, specially the bathroom. Room well cleaned. Employees are not very nice and don't explain or aid turists regarding information and services available. The breakfast is poor but the serving lady is very sympathic. Good location, near city centre and quiet at night.

Nice, clean hotel with friendly staff and good breakfast. Slightly wonky plumbing as expected. Close to the main attractions but in a quite area. 3 minute ⁶walk to the busstation, less than 10 minutes to main shopping area and crossing point to the other side of border.

Castelli Hotel Nicosia As a regular traveler but new to Trip Advisor , it is with deep regret that I must pen such a distressing account of my recent stay at Castelli Hotel Nicosia . My expectations, based on the establishment's reputation, were met with a stark and unsettling reality that necessitated this candid feedback. Upon arrival, my wife and I were dismayed to discover our room in a state far below acceptable standards of hygiene and comfort. The presence of bugs within the room and, most alarmingly, in the bed itself was the initial source of our discomfort. Such an oversight in cleanliness is inexcusable and immediately tainted our perception of the hotel's commitment to guest welfare. Compounding our unease was the malfunctioning heating system, which seemed fixed to a hot setting. Despite the discomfort this caused, the solution offered by the hotel staff—to simply open a window—was both impractical and dismissive, especially considering the bug situation However, the most stressing aspect of our experience was the shocking level of uncleanliness. The discovery of body hair strewn across the floor and the visible mold and filth encrusting the corners of the chairs were distressing to witness. This lack of attention to cleanliness not only raises significant health concerns but also reflects a profound disregard for guest satisfaction and well-being. In an attempt to address these issues, I reached out to the hotel management, hoping for a resolution that could salvage our experience. Unfortunately, my concerns were met with a response that was both perplexing and disheartening. While my feedback was acknowledged with thanks, the substantive issue at hand—my request for a refund due to the unsanitary conditions—was blatantly ignored. This indifference to a guest's grievances is not only unprofessional but also undermines the very essence of hospitality. It is worth noting that amidst this disappointing experience, the breakfast offered by the hotel was enjoyable, and the surrounding environment was pleasing. However, these aspects were overshadowed by the severe shortcomings in service and cleanliness. In conclusion, my experience at the Castelli Hotel was profoundly unsatisfactory. The negligence in maintaining basic standards of hygiene and the dismissive attitude towards guest concerns have compelled me to advise potential visitors to reconsider their lodging options. A hotel, irrespective of its accolades or location, is only as commendable as the experiences it provides its guests. Based on my experience, The Castelli Hotel has considerably failed in this regard. I