Pukuaiweier
August 5, 2021
To complain about the waiter, we arrived at half past one, and after the check-in time, there are normally rooms available. When we arrived, the waiter drove us up and said that we could go straight up. It was done. We went up with our luggage, but the room hadn't even started to clean. On a hot day, we went down to ask, the front desk said she didn't know she hadn't cleaned it, and then ignored us. There is no apology, no way to deal with it. Later, I said a few words to find the manager, and she told the cleaning lady to speed up, and then took out the mineral water for us to drink. Really mad, this kind of service attitude! When I took a bath at night, I washed one person, and the water overflowed. Later, someone came to deal with it, and the guest room staff handled it in a timely manner. Anyway, I have stayed at the worst time and will never stay again. I also hope that the store will train the front desk more
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