Guest User
September 10, 2023
The room is OK, the service is very bad
Because I ordered one-click extension without breakfast, I had to leave early this morning. It was inconvenient for some elderly people to go out to eat. I said I would pay the difference offline. The room with breakfast was 20 yuan more expensive and included breakfast for 2 people. , I will pay 20 yuan per person for the rest. The hotel manager said that you can cancel and rebook online, and you can’t cancel it now. It’s time. I don’t care what the price is online, but offline it’s 20 yuan per person. Later, I paid the original price because I still had something urgent to do, and 10 yuan and 20 yuan was a waste of time.
But as someone who often travels and stays in hotels, I have never seen such service. Her words are very tough and unpleasant. Three people argued with me at the front desk about breakfast. The little girl even rolled her eyes at me and said she couldn't open the back door for me. Oh my God, this is so much. It's a big deal, and it involves opening the back door.
You are all right, it’s all the customer’s fault, it’s really causing you trouble.
Original TextTranslation provided by Google