When I checked in at 8:30 pm, the office was locked and dark. Another customer had to point out the 'ring for service' bell; the concierge made it clear I was interrupting his call. He also warned me not to slip on the unsanded ice right outside my room... and all across the parking lot. The room was fairly dirty, with black handprints on the walls, bug smears on the ceiling, makeup(?) smears on the lightswitches and a lot of mildew in the bathroom. The boxspring had a bedbug cover, but the mattress cover was only half on. The sheets and towels were laundered but stained. There was only one blanket, and I would have had to walk across the ice to the dark office to get another one. I was looking for a simple, clean room, as I wasn't going to spend much time there, but it's now clear the Google reviews are planted.